Month: April 2000

Sat Apr 29 19:19:51 PDT 2000 — We’re in the last couple days of our Pacific Bell DSL promotion. See the MOTD entry dated Fri Mar 3 for the details, or review www.sonic.net/sales/dsl/.

Sat Apr 29 02:52:23 PDT 2000 — Sonic.net is pleased to announce a new partnership with Broadlink Communications, and the launch of an exciting new high speed Internet access product. Together, we’ve brought Wireless DSL to Sonoma County, and it’s available for installation now!

Wireless DSL reaches far beyond conventional copper wire based DSL, and brings broadband Internet access to many areas where high speed DSL service has been unavailable.

All you need to get started is a Sonic.net account, which starts at $18.95 per month, and a Broadlink Wireless DSL connection, starting at $39.00 per month. Broadlink installation costs $198.00.

For information, see www.sonic.net/dsl/

— Dane Jasper Sonic.net, Inc. (707)522-1000 mailto:dane@sonic.net www.sonic.net/

Key fingerprint = A5 D6 6E 16 D8 81 BA E9 CB BD A9 77 B3 AF 45 53

Wed Apr 26 16:43:18 PDT 2000 — We have turned load-balancing back on for www.sonic.net and have resolved the issues with the RealMedia server. See news:sonic.general and the updated RealMedia FAQ at www.sonic.net/faq/addon/ra.shtml for more information. -Kelsey

Tue Apr 25 09:27:01 PDT 2000 — ‘Wireless DSL’ (where DSL is ‘Digital Subscriber Link’ instead of ‘Line’) is coming soon. We are not yet taking orders, and we don’t have full sales information available. Keep an eye on the MOTD for updates as soon as we have them. -Dane

Tue Apr 25 18:14:56 PDT 2000 — Pacific Bell appears to be overwhelmed by the response to the current promotion for DSL, and their installation contractors are missing some appointments due to the expanded workload. If you have an installation scheduled with Pacific Bell for DSL, keep in mind that they may fail to arrive, or they may arrive very late in the day, in some cases at late as 9pm.

To inquire about re-scheduling a missed appointment, call Pacific Bell at 1-888-900-9933, select option 1. We’ve found hold times on this line to be 20-60 minutes, so expect delay.

We’re sorry that our partner is having trouble delivering this service as smoothly as they have in the past. Sonic.net remains committed to our available customer service and solid network, and we are sorry that Pacific Bell’s poor performance reflects upon us.

If you are placing a new order for DSL now, the delivery timeline is going to be longer than usual. We’re currently seeing start to finish deployments taking four to five weeks. -Dane, Eli, Jen and Nicole

Tue Apr 25 18:13:47 PDT 2000 — We’ve taken load-balancing on www.sonic.net down, and are serving that from a single system now. We’ve done this to resolve issues with the RealAudio server that we’ve been having. We expect to turn load balancing back on tomorrow.

Wed Apr 19 11:52:57 PDT 2000 — www.sonic.net is now load balanced. Again, if you notice any bad behavior with cgi please let us know and we’ll investigate and resolve any issues as they arise. – Kelsey, Scott, Dane and Ian

Wed Apr 19 09:23:41 PDT 2000 — Thunder.sonic.net crashed this morning around 4:20AM, and we brought it back online at 5:15AM. We are working hard today to wrap up deployment of our load balancing switch for HTTP so that a single system failure like this won’t affect any customer websites.

We’ll be load balancing www.sonic.net first, then multihomed sites a little later. If you notice any new bad behavior with CGI binaries on your website, please post to news:sonic.help.cgi and we’ll look at the load balanced systems and see if we can find any differences. -Kelsey, Scott, Dane and Ian

Tue Apr 18 10:39:59 PDT 2000 — We’re rebooting sonic.sonic.net, our main admin server, primary auth and primary DNS system. As we’ve got secondary DNS and authentication, most customers should not be impacted by this reboot. While it’s offline, web based member tools are unavailable. The system is coming back online now, total downtime around five minutes. -Kelsey and Dane

Sun Apr 16 02:26:59 PDT 2000 — The night ops was finished without a hitch. So far it appears that the issues with the Alteon have been resolved by the new firmware and sonic.sonic.net is much faster as a result of the hardware upgrades. -Scott and Kelsey