Month: January 2003

Fri Jan 24 08:58:07 PST 2003 — Our Second POP in Santa Rosa is currently experiencing packet loss and slow performance due to some problems which are beyond our control. We’ve taken what steps we can to improve the situation here but it’s out of our hands. We anticipate that the other parties involved will have he situation repaired shortly. In the meantime, if you are experience poor performance on your dial-up connection, we suggest that you change to an alternate number for your area which can be found using the pop finder at www.sonic.net/cgi-bin/pops.pl -Kelsey and Nathan

Update: This issue has been resolved.

Fri Jan 24 18:43:54 PST 2003 — Night Operations: Saturday starting at 1:30AM (tonight) we are going to upgrade the OS and one of the interface cards on the SMS 1800. We anticipate minimal downtime of less than 5 minutes while the cards are swapped and the box reloads on the new OS. However, if we run into difficulty it could take a bit longer. While we are working on the SMS, all SBC ADSL and FRATM customers will be offline. We’ll also be changing a few configuration options on our NetApps that may cause momentary un-reachability as we reconfigure their gigabit ethernet interfaces. -Kelsey and Nathan.

Tue Jan 21 18:06:06 PST 2003 — Earlier today at approximately 2:00PM some of Broadlink’s head end gear locked up and stopped responding. They were able to restore service to customers within a few minutes. -Sonic Ops

Mon Jan 13 12:10:52 PST 2003 — We have added catch-all aliases to all remaining domains hosted on our servers that did not already have catch-all alias in place. This, and the modification of our member tools, should eliminate the mis-delivery of email associated with missing catch-all email aliases. -Kelsey and Russ

Sat Jan 11 18:06:51 PST 2003 — SSL Reboot. Our SSL server rebooted at 6pm this evening and didn’t start all services correctly. We manually started the services and fixed the config file which should have started them automatically. Our web mail and SSL customers were affected for about 8 minutes while we diagnosed the problem. The server is now back up and functioning. -Matt and Kavan

Sat Jan 11 03:10:37 PST 2003 — Night Operations Completed: The installation of the new shelves and disks onto our NetApp cluster was uneventful and took only a few minutes to complete. We didn’t fare so well with the SMS upgrade and have had to postpone its upgrade until next week at least due to unforeseen circumstances. We did not interrupt service to any ADSL or FRATM users. -Kelsey, John, Nathan and Zeke.

Fri Jan 10 10:01:00 PST 2003 — .INFO domain names can now be registered for one year. This is down from the two year minimum registration term previously imposed by the .INFO registry.

To find out more about registering domain names with Sonic.net, please visit our domain tool located at: sonic.sonic.net/members/domain_tool/ -Chuckc

Wed Jan 8 15:51:45 PST 2003 — Night Operations: Saturday the 11th, starting at 1:00AM we are going to perform some scheduled maintenance on our NetApp cluster to add additional storage capacity and upgrade the OS on our SMS 1800. Both of the NetApps have to be rebooted in the process of adding new disk shelves to the filers which will result in momentary outages for web, mail, shell and ftp services. Typically a NetApp is able to reboot in about a minute and we don’t expect any trouble from them. The SMS upgrade should take a bit longer as we will also be swapping a few cards out with our spare chassis (which has newer revision hardware) and upgrading to the latest ‘stable’ AOS release. We believe that this upgrade will resolve our periodic reboots as well as providing better features for management of the gear. While the SMS is being upgraded, all ADSL and FRATM customers will be off-line. This upgrade will not, however, affect BroadLink WDSL customers which are now terminated on their own SMS 500. -Kelsey, John, Nathan and Matt.