Month: April 2003

Fri Apr 11 03:42:22 PDT 2003 — Trouble with the Alteon: The AD3 switch that currently handles load balancing our web and mail services has stopped co-operating with the Cisco switches that are on either side of it. The resulting problem, like before, is intermittent packet-loss which may result in poor performance while trying to send or receive mail or accessing a locally hosted web page. We’ve already replaced all of the hardware on all sides of the AD3 in attempts to resolve this problem but we’ve only succeeded in ‘fixing’ it for a week or two at a time before the problem shows up again. We are considering all options available; resolving this chronic problem in both the short and long term is our highest priority. -Kelsey and Nathan.

Fri Apr 11 14:30:05 PDT 2003 — Authentication problems, xxx-9811 pool. Shortly after 1:00pm today, we stopped authenticating successfully for clients dialing our xxx-xxx-9811 numbers. Support was closed for our weekly meeting, and a (soon to be corrected) fault in our monitoring system prevented us from fixing it as quickly as we could have. Eli, Scott, Russ.

Thu Apr 10 19:59:38 PDT 2003 — Our SpamAssassin cluster experienced some load related failures this afternoon while we had taken one of the three servers offline in preparation to add the fourth dedicated SpamAssassin server tomorrow morning. The addition of the fourth server will restore redundancy to the cluster and should help limit the occasional email that passes through the cluster unchecked. -Kelsey and Kevan.

Wed Apr 9 08:00:00 PDT 2003 — At 8am this morning, our LATA-9 (Stockton) DSL concentrator lost connectivity to the Internet for approximately 20 minutes. It turns out the Stockton facility deployed a new layer 3 switch, which caused difficulties with our router. Only LATA-9 DSL customers were affected. -Scott, Nathan, and Dane