Month: August 2003

Wed Aug 6 17:16:30 PDT 2003 — Router Failure: The router which handles the circuit to our Focal POP in San Francisco had a VIP crash. Service is now restored. During the brief outage, dial-up and dedicated customers served from the Focal POP lost connectivity back to our main datacenter and servers. -Network Operations

Wed Aug 6 15:38:22 PDT 2003 — New Direct Peer with ATG. We’ve brought our direct peer with ATG back online and are exchanging local traffic. The peer should improve performance for our mutually connected customers. Thanks to the folks at ATG for helping to make this possible. -Network Operations

Tue Aug 5 12:13:20 PDT 2003 — Network Event: Some routine work on one of our gigabit ethernet storage network switches went awry and triggered a cascading failure of our mail and spamassassin servers. Some users may have received authentication failures or other errors while checking email. While the event was in progress we disabled processing of inbound email by spamassassin to decrease our recovery time. User’s ability to send mail was not affected. -Kelsey and Nathan

Tue Aug 5 12:08:47 PDT 2003 — Sonic.net license plate frames available. Stop by our office to install a “Work – Play – Surf .. Sonic.net” plate frame on your car. They’re free, it just takes a minute or two, and we’ve got a tool kit that you can use for the installation. Thanks for supporting Sonic.net! -Dane

Tue Aug 5 17:27:08 PDT 2003 — Night Operations: Tomorrow at 01:00AM we are going to be working on one of our Cisco 7500 customer routers, finishing its complete reconfiguration. This will be an invasive night-ops, and customers accessing our network through this router — which includes customers using our Sebastopol, Santa Rosa (2), and Oakland POPS — may lose connectivity briefly. -Kelsey and Nathan

Sun Aug 3 22:52:24 PDT 2003 — A large scale denial of service attack knocked out a large portion of our network until we were able to get control of the traffic. The DoS started shortly after 10:00 PM. – Network Operations

Sat Aug 2 14:08:27 PDT 2003 — Busies on 1001. Our point-of-presence that serves all -1001 numbers was experiencing busy signals a few minutes ago. We rebooted the recalcitrant gear, and all seems well now. -Matt, Russ, and Scott

Fri Aug 1 16:07:36 PDT 2003 — A number of our customers have received an email with the return address ‘admin@sonic.net’, claiming that ‘your email address is about to expire’ and containing a .zip file as an attachment. The attachment contains the W32/Mimail@MM virus: us.mcafee.com/virusInfo/default.asp?id=description&virus_k=100523 Needless to say, this message did not originate from Sonic, and should be deleted. We started filtering for the virus on our mail servers shortly after we discovered the scope of the issue. – Eli, Operations