Month: June 2004

Router maintenance Tuesday morning.

Fri Jun 25 14:06:29 PDT 2004 — Router maintenance Tuesday morning. On Tuesday, 6/29/04, between 5 and 6 am, we will be upgrading our router at our second Santa Rosa POP. The actual outage should be less than 15 minutes. Dialup modems using the numbers 707-522-1001 and 707-522-1002 will have service interrupted during the outage.

This work is being done as part of’s network upgrade program. It will allow us to install a 45 Mbps connection from our main POP to this one and improve service for the dialup modem pool. It will also allow us to increase our peering connection with ATI, eliminating congestion and latency between our two networks. -Network Operations

Update Tue Jun 29 06:11:14 PDT 2004: Work was completed successfully. Actual downtime was approximately 5 minutes. -Nathan

Dial-up service outage.

Fri Jun 18 14:27:20 PDT 2004 — Dial-up service outage. Equipment failure caused an interruption of dial-up access to some customers who use access numbers ending with 0174. The problem has been corrected and service has been restored. No other access numbers were affected. -Russ

Kernel Upgrades.

Thu Jun 17 11:35:20 PDT 2004 — Kernel Upgrades. We’ve upgraded all of our systems to protect against the latest Linux Kernel exploit announced a few days ago. Since the exploit only led to crashing the system we took our time and resolved a few other problems that we’ve been having with our Kernels and the same time. During the reboots we tickled a few small problems with a misconfiguration on one of our internal IMAP servers used to provide webmail services that led to some intermittent webmail related issues. -Kelsey, Geoff and Kevan

Impending web cluster upgrade.

Tue Jun 15 15:17:57 PDT 2004 — Impending web cluster upgrade. Within the next couple of weeks, the web cluster serving and all web hosting will be upgraded to a new follow-on web cluster. This will entail a most important change for FrontPage users: all FrontPage server extensions installations will be upgraded to FrontPage 2002 extensions, the latest that have been released. These server extensions are compatible with the Windows FrontPage 2003 client.

We think hosting customers will appreciate having a new, up-to-date web cluster with up-to-date software installed. We are putting the final touches on the cluster, including a new method of load-balancing. We will make another announcement when development and testing are complete, and we have a firm date. -Scott,Nathan,Kelsey,and Geoff

DSL configuration problem.

Fri Jun 11 13:31:47 PDT 2004 — DSL configuration problem. At 12:45 the configuration source file for the San Francisco SMS was corrupted. This caused an outage on that SMS. We had the config restored by 1:00 and customer circuits were back up by 1:30. -John

Mail Server Problems, starting around 6:00 AM

Thu Jun 10 09:20:13 PDT 2004 — Mail Server Problems, starting around 6:00 AM this morning a user induced mail loop started up and eventually knocked over our MX server cluster. Services were restored by 8:00 AM. This outage is responsible for delayed email delivery. No mail should have been lost. Outbound mail was not affected. -Operations

Broadlink operational.

Sun Jun 6 10:59:42 PDT 2004 — Broadlink operational. Broadlink completed repairs at approximately 1:15am. They report a problem with one of their switches. -Scott, David, and Tim (from Broadlink)

Broadlink experiencing multiple-tower outage.

Sat Jun 5 21:24:42 PDT 2004 — Broadlink experiencing multiple-tower outage. Customers serviced by the Rosenberg, Barham, Airport, and Tmac towers with Broadlink service are offline. Customers on other services, or those served by the Wally More tower should be unaffected. No ETR is available at this time. The outage appears to have started at 8:20pm. -John F and the weekend tech support crew

Sonic Digital Voice price reduction.

Tue Jun 1 16:32:14 PDT 2004 — Sonic Digital Voice price reduction. We’ve reduced the price for our unlimited nationwide (plus Canada!) broadband voice calling plan.

Now just $29.99, Sonic Digital Voice premium unlimited service can be added to your existing DSL connection, providing you additional phone lines at home or your office at very low cost. Other plans start at $14.99. See for service information and all the details. -Dane