Month: January 2006

Mon Jan 16 17:09:13 PST 2006 — Incorrect invoices. A couple minutes ago, we sent invoices to a number of Sonic.net customers with a Subject line of “Sonic.net Invoice: Past Due”. In most cases, these invoices are not past due. Please disregard the subject, and instead look at the due date in the body of the email message. My apologies for the confusion. -Ian

Wed Jan 11 20:34:57 PST 2006 — Problems with dial-up numbers ending in 9811. One of our NAS boxes had problems this evening where a few PRI and were returning fast busy signals. A reboot of the equipment cleared the problem. -Matt and Russ

Thu Jan 5 15:07:34 PST 2006 — Los Angeles DSL Latency. We have identified a problem inside SBC’s ATM network that is causing all of our DSL customers in Los Angeles and the surrounding area to incur 20-30ms of additional latency. SBC has been notified of this issue and our NOC is working closely with their maintenance group to resolve the problem. We have no ETR at this time. -Sonic Network Operations

Update Fri Jan 6 09:53:46 PST 2006: This issue has been resolved as of 2:35 AM. We’re investigating what happened and taking steps to prevent it in the future. -Nathan

Tue Jan 3 10:18:03 PST 2006 — Brief shell server outage. The shell server became unstable this morning and required a reboot; while we caught the failure sooner, we are still investigating the cause. All shell services have been restored at this time. -Kelsey and Augie

Tue Jan 3 06:31:33 PST 2006 — DSL Router Failure. One of the routers that terminates DSL connections in Santa Rosa locked up this morning. Staff was able to get on-site and reboot the router, restoring connectivity. We will be investigating the cause of the crash, as the router has been up and running smoothly for some time now. We apologize for any inconvenience this loss of connectivity may have caused. Downtime was from approx. 5:30-6:15 AM. -Jared

Mon Jan 2 12:45:26 PST 2006 — Nightop. On Tuesday, January 3rd at 12:01am we will be performing maintenance on our DSL concentration equipment in San Francisco. This maintenance should not be customer impacting, but has the potential to require a reboot of the DSL termination hardware. In this case, downtime would be approximately 15 minutes.

We will also be performing a software upgrade on the DSL concentrator that serves our Los Angeles customers. Customers in LA will experience approximately 10 minutes of downtime as the concentrator serving that area is restarted. -Nathan and Kelsey