Month: March 2006

Wed Mar 22 14:57:25 PST 2006 — News Service Changes. On Monday, April 3rd access to newscene.sonic.net will be discontinued. All customers should be using news.sonic.net or supernews.sonic.net for NNRP services. Please see www.sonic.net/features/news/ for more information. -Kelsey

Mon Mar 20 12:43:41 PST 2006 — DSL Migration. At 12:01am on Friday, March 24th we will be migrating our last LATA 1 ATM OC-3 to our new, huge ATM OC-12 served out of San Francisco. In addition to enhancing speeds by ensuring congestion-free operation, this migration adds additional redundancy and failure resolution capabilities. Total downtime for the moved customers will be under 30 minutes. -Nathan and Kelsey

Mon Mar 20 12:39:48 PST 2006 — DSL Migration. At 12:01am on Thursday, March 23rd we will be migrating our Stockton DSL aggregation circuit to our San Francisco POP. This will result in enhanced speeds and improved reliability for customers in that area. We expect that the migration will take less than 30 minutes to complete. While the migration is underway, feel free to use the backup dial-up account offered with every DSL circuit. To find a dial-up number in your area, visit:

www.sonic.net/popf/

-Nathan and Kelsey

Mon Mar 20 11:19:17 PST 2006 — We will be migrating the 707-522-1001 dial-up number to a new provider at 11:00am on Friday, March 24th. As with the last LNP we expect that this change will have minimal impact on our our customers. This completes the migration to one of our new carriers. -Nathan

Fri Mar 17 12:29:02 PST 2006 — DSL Maintenance. Tonight at Midnight we are going to reroute a small percentage of our DSL subscribers terminated in San Francisco. Affected customers should experience outages of between five to seven minutes. -Kelsey and Nathan

Sat Mar 11 11:07:11 PST 2006 — DSL Outage. The equipment that serves DSL lines terminated in Santa Rosa is currently down. We expect to have service restored within 10 minutes. We will be scheduling a full hardware replacement of this device with on-site spares within the next few days due to the frequency with which we have been having problems. -Nathan and John

Fri Mar 3 15:23:13 PST 2006 — Upstream network issue. One of our upstream providers had hardware problems that may have caused latency or reachability issues to various sites. The problem has been resolved by the upstream provider at this time, and customer impact should have been minimal. -Nathan, Zeke, and Jared