Month: February 2008

Fri Feb 29 09:43:03 PST 2008 — WBA Petaluma Night Op. At 2am on Sunday morning (3/2/08) all Petaluma WBA customers will be offline for approximately five minutes while we upgrade the wiring system. -Jason

Thu Feb 28 11:07:57 PST 2008 — Combating Web Server Spam. Some security changes to help combat SPAM being sent from our webcluster caused some user’s scripts to break. We have corrected the issues and everything seems to be running normal. You should now be able to sleep better at night knowing that we now have an effective way to quickly track and react to scripts that have been compromised and being used to send out SPAM on you and your websites behalf. -William, Kelsey and the SOC

Tue Feb 26 12:40:45 PST 2008 — Mail Hiccup. One of our clustered NetApp filers just paniced and, shortly after it rebooted, one of its Ethernet cards locked up. These two events lead to two brief POP/IMAP/Webmail server interruptions. Customers may have noticed timeouts or other errors while checking their mail. We’ll be observing the filer closely and once we’ve determined the cause of the failures will take appropriate action. -Kelsey, Augie, Don and William

Wed Feb 20 13:20:39 PST 2008 — WBA Petaluma Outage. At 6:45am we lost power at our Petaluma tower site; we moved a gas generator into place and ran on generated power for approximately 45 minutes before power was restored. Overall downtime was from 6:45am to 7:30am with another blip at about 8:15am when we switched back off generated power. -Jason

Tue Feb 19 12:37:46 PST 2008 — Upstream Network Issue. At 12:15 PM today, one of our upstream network providers suffered an internal network outage, which caused a lack of reachability to many Internet sites. We have routed around that upstream while they repair the problem. -Jared, Dusty, and Jasper

Wed Feb 6 00:14:25 PST 2008 — Emergency maintenance on core administrative server. One of our administrative servers that handles a lot of things behind the scenes like membertool backends, tech support tools, and … writing MOTDs, crashed earlier this evening. As it’s hardware had already been deemed suspect and we had been waiting for a maintenance window we took the opportunity to swap the drives into the spare chassis that was already racked and waiting. At this time all services have been restored and the new hardware is working perfectly. -Don and Kelsey