Sonic.net wireless services for the city of Petaluma were offline from 3:00am to 6:00am. The problem was isolated to a portion of the network within the Sonic.net building. We resolved the issue by moving traffic to a different path through the system. Service is fully restored with all customers online at full bandwidth. – Jason and Nathan
Thu May 28 11:53:05 PDT 2008 — We’ve released our web based DNS zone editor for public beta testing at. members.sonic.net/websites/nameservers/ For more information or to provide us with feedback please see our local news group news://news.sonic.net/sonic.net Please note that this is an advanced tool that operates on live data and any improper modifications to your DNS could break your email or web hosting services. -Augie, Chris and Kelsey
Sat May 24 05:49:09 PDT 2008 — ssl.sonic.net service outage. The server that provides our Secure Server service suffered a system failure at 05:15 this morning and was unavailable for 30 minutes as the problem was fixed. We will be doing a thorough analysis to determine the cause of the failure and what we can implement to prevent any future failure from occurring. -Augie
Thu May 22 11:16:10 PDT 2008 — We’ve released our web based DNS zone editor for public beta testing at members.sonic.net/websites/nameservers/ For more information or to provide us with feedback please see our local news group news://news.sonic.net/sonic.net Please note that this is an advanced tool that operates on live data and any improper modifications to your DNS could break your email or web hosting services. -Augie, Chris and Kelsey
Update Thu May 22 09:56:37 PDT 2008 — We decided to push this software upgrade out to 12:01 AM Friday. We apologize for the constant changes to this maintenance window, but it will definitely occur tonight. -Jared
Fri May 23 00:15:59 PDT 2008 — Router Software Upgrade Completed. We have completed our software upgrade and everything went as planned. Business-T customers in Los Angeles would have seen less than 5 minutes of downtime. No other services were affected. -Jared
Update Wed May 21 11:42:30 PDT 2008 — Due to external factors, this reload was not completed this morning. It has been re-scheduled for 12:01 AM Thursday. -Jared
Wed May 21 10:54:20 PDT 2008 — Technical support closing at 10pm Friday. Tech support will close an hour early on Friday May 23 for our employee movie night. Support will open at the regular time Saturday morning. -Eli and the Sonic.net staff
Tue May 20 09:38:02 PDT 2008 — Router Software Upgrade. At 12:01 AM Wednesday we will be performing a software upgrade on our Los Angeles Business-T/FRATM aggregation router. This software upgrade will extend our available feature set and should resolve the problem that has required us to perform emergency reloads of this router. Customers connected to this router are expected to be offline for 5 minutes as the router reloads. -Jared
Fri May 16 09:57:17 PDT 2008 — Emergency Router Maintenance. In 5 minutes we will be performing an emergency router reload on one of our ATM customer aggregation routers in Los Angeles. All connected Business-T and FRATM customers will experience approximately 5 minutes of downtime during the reload. -Dusty, Jared, Tim and Matt
Mon May 12 12:09:22 PDT 2008 — Office Telephone System Upgrade. On Tuesday morning, May 13 we will be replacing the internal phone system that serves our headquarters here in Santa Rosa. Our operating hours should be minimally affected- We plan to close at 10 pm Monday night, and open Support at 6 am on Tuesday morning. However, office voice mail will be unavailable overnight while we replace the equipment. The NOC hotline will not be affected.
We are anticipating a smooth roll-out, but if you have any difficulties when trying to contact our offices Tuesday morning please be patient – we’ll be working hard to complete the deployment as quickly as we can. We are excited about the new system, as it will allow us to provide new features and better customer service to you! – Eli, and the entire team at Sonic.net.