Month: May 2012

Fusion/Flexlink Outage

We are currently investigating an outage affecting Fusion and Flexlink customers in Santa Rosa area. More updates to follow!

Update: The outage was narrowed down to a software failure on a router. The router itself was restored to service around 7:30 PM. Fusion DHCP customers experienced slower service restoration while the sudden load from the router coming back online was worked through. We are closely monitoring the router for any further trouble and will be working with our vendor to prevent any further occurrences.

New “labs” project: DNSSEC enabled recursive name servers are available.

The DNSSEC servers provided by are not in any way supported by our Technical Support team, they are available as a “labs” project for advanced customers only.

We have deployed a new set of DNS servers for our customers to use if they want the added protection of DNSSEC while they surf the Internet, these new servers are made available as an advanced option, and are in no way meant to replace our existing DNS servers — in other words: proceed with caution, and do not proceed unless you feel confident in doing so. believes this service will help keep our customers more secure as they surf the Internet, and that by offering this service we are helping support wide-spread adoption of DNSSEC across the Internet.

For more information, please visit our Wiki page : .

Please submit comments, questions, or concerns to the “Labs” section of our Forums, a thread on this topic has already been started here: .

Legacy DSL Outage

We are currently experiencing an outage affecting Legacy DSL customers in the Salinas area. We are investigating the cause of this outage and will provide further updates as soon as possible.


Update: Service has been restored as of 1:52AM. The outage was caused by a failure on a backhaul circuit. We are working with the telco to determine the cause of the outage.

Voice Infrastructure Maintenance

Beginning at 11:00pm on this Thursday, May the 3rd,  we will be performing maintenance on equipment servicing our voice platform. We do not expect any customer impact during this maintenance window beyond a slight delay when incoming/outgoing calls are initialized.

– Robbie, Tomoc, and Nathan