At 2:30pm today our primary technical support number in Santa Rosa, 1-707-547-3400, started returning busy signals. We are working with our vendors to get this resolved as soon as possible. We have a tentative ETR of 4:00pm. Our toll-free contact number of 1-888-766-4233 continues to work normally.
Update (6:15PM): Initial troubleshooting on the 707-547-3400 circuit has led to investigation being forwarded to the LEC. We expect resolution sometime tonight, but have no ETR. Again, our Technical Support staff can still be reached via our toll-free 1-888-766-4233 alternate number. Thank you for your patience.
Update (11:25AM): Further troubleshooting continued late last night and through the morning. Our latest ETR is noon.
Update (11:57AM): Service to our primary technical support number was restored at approximately 11:40AM today.
Update 1/27/14 (12:45PM): At approximately 12:30PM our primary technical support number went offline. We are coordinating with our vendors to get this resolved as soon as possible. Again, our 1-888-766-4233 toll-free number is still available.
Update 1/27/14 (3:10PM): 707-547-3400 is responsive as of 2:50 today. Our vendor has replaced an outside cable span. We do not anticipate any further issues.