Update (10:25AM): This problem has been resolved and affected customers are now back online.
A portion of legacy DSL users in the Bay Area are currently offline due to a DHCP server problem. We are currently working towards a resolution and will update this post when we have an update.
– Robbie
Update: These customers are now back online.
Due to an apparent optical port failure, a small portion of our legacy DSL users in the bay area are currently offline. We will be moving these customers off the affected equipment ASAP.
– Robbie
Update: All work is complete as of 12:30am on March 16th.
Tonight, March 15th, at 11:59pm, Operations will be performing emergency maintenance on the database cluster to replace a suspected defective part. During this time, any web-based services such as Member Tools will be unavailable. Estimated time for repairs is no more than 30 minutes.
— Joe and the SOC
UPDATE: All work is complete.
Tonight at 11:59pm we will be preforming updates on several system clusters. Â Impacted services include Member Tools, Webmail, mySQL databases, and customer sites. The downtime for each system is expected to be very brief.
Grant K.
System Operations
Tonight starting at 11:59PM we will be finishing a software upgrade on portions of our voice network in Santa Rosa. No customer impact is expected from this maintenance.
-Tim J.
Update (2:32PM): We have migrated off of the bad port and customers are now back online.
A portion of legacy DSL users in the San Diego area are currently offline due to a apparent optical port failure on a piece of our aggregation gear. We are currently working on a solution and will update this post when we have moved forward.
– Robbie