This maintenance is now complete.
Tomorrow night (5/20/2015) beginning at 11:59PM PDT we will be performing software upgrades on core routers in the bay area. No customer impact is expected from this as traffic will be re-routed during the maintenance.
-Tim J.
Update (9:28AM): The cause of the performance issues has been located and a workaround put into place.
We are currently investigating an issue causing intermittent performance and connectivity to some legacy DSL customers. We will update this message once we have more information regarding the situation.
– Robbie and the NOC
Customers in the Salinas area on legacy DSL experienced an approximately 20 minute outage that is now resolved.
-Tim J.
Beginning tonight at midnight I will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Anaheim. Â Expected downtime is around ~1 hour.
-Brandon
Maintenance is taking a little longer than expected, extending the estimated time out another hour.
-Brandon
Maintenance is now complete, thank you
-Brandon
Tonight, May 11th, at 11:59pm, Operations staff will be performing minor work on the server cluster which runs the Forums, Member Tools and Webmail. These sites may be unavailable for a short period as each server is taken offline in turn. We expect the work to take no more than 1 hour.
– Dexter, Joe, and Sysops Team
A regular automatic system update applied at 04:56AM this morning broke the Fusion Voicemail application services, including the internal RPC services used by the Membertools to check the status of a user’s Voicemail account.  The simple fix was applied at 8:28AM once the issues were brought to our attention.  During this period calls to Voicemail resulted in a fast-busy and mebertools logins would return a blank page.  Unfortunately, our monitoring did pick up the failure but the alert wasn’t recognized as a service impacting issue.  -Kelsey
The support department will be closing at 6 P.M. Tomorrow evening. We will return to work at 8 A.M. Saturday morning.
Beginning tonight at midnight I will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in the East Bay and a small subset of customers in Santa Ana. Â Expected downtime is around 45 minutes.
-Brandon
Maintenance is now complete
-Brandon
Tonight beginning at 11:59PM PDT we will be performing a software upgrade of a router in San Francisco. No customer impact is expected from this maintenance.
-Tim J.
Tonight 5/4/15 beginning at 11:59PM PDT we will be performing intrusive maintenance on a router serving customers in Anaheim. This is expected to last 30-45 minutes.
-Tim J.