Month: December 2015

Non Intrusive Voice Maintenance

Tonight starting at midnight we will be conducting maintenance upgrades to core voice equipment. During this time people may experience transient issues with phone call completion, but the likelihood is rare.  We will update when the work is compete.  Estimated time of completion is 3am.

Thank you

Update: Maintenance is now complete, thanks


(Northern California) Legacy DSL Outage

Update (1:40AM): The failed hardware has been replaced and any affected customers should now be back online.

A portion of customers on our legacy DSL platform in northern California are currently offline due to what appears to be a hardware failure. We are investigating and will provide an update asap.

  • Robbie

(Oakland) Intrusive Network Maintenance

Update(12:40AM): This maintenance is now complete.

We will be performing maintenance on a router in the Oakland area tonight beginning around midnight until 1am. During this maintenance window there will be a disruption of service for the customers that are homed off this router lasting around 15 minutes.

  • Robbie

ASE Network Packet Loss

Currently Business Customers on ATT’s ASE Fiber network are experiencing packet loss.  We are on the phone with ATT working with them to resolve the issue.  We will provide an update once we have more information, thank you.



Update 10:42pm 12/16/2015

AT&T has isolated the issue and repaired accordingly. This issue should be resolved. Please contact Sonic NOC with any concerns of lingering packet loss if experienced.

-Michael Tardif

Support Closure for Holiday Party

Sonic will be closing early today, 12/11/2015 from 6pm to 10pm for our annual staff holiday party. We will return Saturday to our normal working hours. Our 24×7 network operations team will still be on call for our Enterprise, dedicated circuit and colocation customers.

Fusion/FlexLink Intrusive Maintenance – Santa Rosa

Update(2:55AM): This maintenance is now complete.

Update: This maintenance has been postponed until Monday, December 7th.

Beginning tonight at midnight we will be performing maintenance on equipment serving a portion of Fusion and FlexLink customers in the Santa Rosa area. Downtime for this operation can be up to a few hours in some cases, but is generally under 45 minutes for most affected customers.

– Robbie and Michael