Month: March 2016

Brentwood Fusion Fiber Maintenance

Tonight, March 21, starting at 11:59PM PST, we will be performing updates on equipment serving Brentwood Fusion Fiber customers. The maintenance window is 2 hours with expected downtime of up to 10 minutes.

Update(1:39am): Maintenance complete

-Tomoc

Emergency Maintenance – Brentwood Fiber

3/18/2016 3:08pm –

We are dispatching to replace equipment serving a subset of Fusion Fiber customers in Brentwood. Our technician is expected to arrive in the next two hours, with expected downtime of less than 20 minutes.

 

Sunset Fiber Voice Outage

3/18/2016 11:39am – Currently we are experiencing voice issues with Fiber service in San Francisco.  We are working with our vendor to look into the root cause.  Most voice should be back, but some customers may still not be able to make calls.  We will update when we have more information.

Update 12:27pm – Voice is now restored.  There appears to be a software defect and we are working with the vendor to get a fix put in place.

Scheduled UPS Maintenance

This Thursday both UPS systems that serve our Santa Rosa data center are scheduled to have their annual maintenance performed.  This is a fully scripted event by a trusted vendor and should not affect system availability.  -Sonic Facilities

Update: This has been rescheduled for April 1st, starting at 10AM.

Dial-Up Outage

Update: Dial-Up services are restored at this time.

We are currently experiencing trouble with our dial-up internet access infrastructure and transport. We will update this MOTD with more information as we get it.

  • Robbie

Service Outage in the Sacramento Area

10:36AM PST –

Currently we are experiencing an outage for all Sonic Services (FLE, Fusion, Legacy) being served in the Sacramento Area.  We are investigating the source of the problem and working quickly to get service restored.  We will update this post when we have more information.

-Brandon

 

Update 11:37am – We have isolated the issue to our Transit Carriers.  They are currently working on resolving the issue.  The area of the service outage also includes Modesto.

Update 12:13pm – A power event caused by a vendor at a central Data Center in San Francisco was identified and has been fixed.  Service has been restored.

Brentwood Fusion Fiber Maintenance

Tonight, March 14, starting at 11:59PM PST, we will be performing updates on equipment serving Brentwood Fusion Fiber customers. The maintenance window is 4 hours with expected downtime of up to 10 minutes.

Update(4:43am): Maintenance complete

-Tomoc

Palo Alto – Fusion/FlexLink Emergency Maintenance

Update 12:45AM : This maintenance is now complete

Beginning tonight at midnight, we will be performing emergency maintenance on equipment serving a very small subset of Fusion and FlexLink customers in the Palo Alto area. Expected downtime is less than 15 minutes.

-Michael and Andrew