Month: March 2016

Sebastopol Fusion Fiber Maintenance

Tonight, March 9 starting at 11:59pm, we will  be performing updates on equipment serving Sebastopol Fusion Fiber customers. Maintenance window is 3 hours with expected downtime of up to 10 minutes.

Update: Maintenance complete

-Tomoc

Half Moon Bay/Moss Beach – Fusion/FlexLink Outage

Update: All services should now be restored. Cable repair was completed as of 5PM today.

3:22PM Update: This fiber issue is also affecting our connectivity to the Moss Beach area.

3:04PM Update: Our carrier has localized the issue to a bad fiber cable between San Mateo and Half Moon Bay. They have a construction crew on site, but there is no ETR at this time. We will update as soon as we have more information.

Starting at 8:00AM today we began experiencing an outage affecting Sonic customers in Half Moon Bay, CA. We are currently working with our carrier to resolve this issue, and we will update as soon as we have more information.

We apologize for the downtime.

-Michael

San Francisco – Fusion Voice Outage

This morning, a small subset of Fusion customers in San Francisco lost voice services due to a complication related to our network maintenance. All services should be restored as of 11:15AM. We apologize for the downtime.

-Michael

San Francisco Fusion Fiber Maintenance

Tonight, March 3 starting at 11:59pm, we will  be performing updates on equipment serving San Francisco Fusion Fiber customers. Maintenance window is 3 hours with expected downtime of up to 10 minutes.

Update: Maintenance complete

-Tomoc

San Francisco Outage Resolved

A small small subset of customers located in San Francisco were without connectivity for some hours this morning. We have isolated the issue and since resolved the outage. We are actively investigating the cause and the functionality of our redundancy to prevent issues in the future.

-Michael Tardif & The NOC

Sonic.com Website Maintenance

The Sonic.com website will be down for a period of 30 minutes starting at 11pm for updates. Service Prequalification will also be down during this period. We apologize for the inconvenience.

– Rodrigo and Drew

EDIT 11:23PM – All done!