Month: May 2016

Healdsburg – Fusion/FlexLink Intrusive Maintenance

Update(1:36AM): Maintenance complete.

Beginning tonight at midnight we will be making some core routing changes in the Healdsburg area. Users in the area will notice a short outage while some equipment is rebooted, along with shifts in traffic during this operation. We expect the actual maintenance window to be around 2 hours.

  • Robbie

San Jose – Fusion/Flexlink Outage

Update (4:00AM): All services have been restored.

At approximately 12:45AM this morning, we experienced an equipment issue causing a subset of Fusion and Flexlink customers in the San Jose area to be without service. We are dispatching a technician to resolve the issue and the ETR is currently 4:00AM.


System Maintenance

Starting at 11:59pm SOC will be running system updates. The following services may experience brief interruptions:

  • Webmail
  • Customer MySQL databases
  • IPv6 tunnels
  • FTP
  • Membertools

Interruptions to individual services will be brief, and the Maintenance window is expected to last until 1am.

-Grant and SOC

Telecom Core Router Maintenance

Beginning tonight at midnight, we will be performing non-intrusive maintenance on core routing equipment serving our telecom network in Northern California. No customer impact is expected.


Oakland – Fusion/FlexLink Intrusive Maintenance

Update(12:25AM): Maintenance complete.

Beginning tonight at midnight we will be performing software upgrades on equipment serving Fusion and FlexLink customers for a small portion of customers in Oakland. Expected downtime is around 15 minutes.

  • Robbie

Support is closing early

We are growing and there is a lot of construction happening at our offices. We are closing early tonight May 20 at 7 P.M. We will return at 8 A.M. Tomorrow May 21. We apologize for the inconvenience and appreciate your patience during this time of expansion.