Update (3:34AM): Maintenance is now complete. Due to some unforeseen complications, a subset of Legacy DSL customers may have experienced service interruptions.
Beginning tonight at midnight we will be performing maintenance on equipment serving legacy DSL customers. The maintenance window is 1 hour, but we do not expect any customer downtime.
-Network Engineering
Update: Service was restored at approximately 5:30PM.
We are experiencing issues with a piece of equipment that serves Fusion Fiber customers at 45 Lansing in San Francisco. Â This is unrelated to the emergency maintenance that was required earlier today. Â A replacement of equipment may be necessary. Â We will update when more information is available.
Network Engineering
We are going to replace a piece of problematic equipment serving a subset of  Fusion Fiber customers at the 45 Lansing building in San Francisco.  ETR is 1 hour.  Expect 20-30 minutes of downtime while the equipment is swapped and devices reboot.
Network Engineering
Update (3:08pm) – Maintenance complete
Update (1:38AM): Maintenance complete
Beginning tonight at midnight, we will be performing maintenance on equipment serving a subset of Fusion and FlexLink customers in San Francisco and Oakland. This maintenance is for copper based services only, and Fusion Fiber customers will be unaffected. Downtime is expected to be about 15 minutes.
-Network Engineering
Update: Maintenance complete.
Tonight at 11:59pm we will be performing updates to several systems; Impacted customer facing services will include mail, member tools, ipv6 tunnels, customer hosting, and vpn services. Â The maintenance should be completed within 2 hours. Thank you.
Tonight, 10/26/2016, at 9pm, we will be conducting maintenance to the equipment that connects to the AudioCodes Fax ATAs for enterprise customers.  The maintenance window is 4 hours.  During this time faxes cannot be processed from this type of ATA.
Network Engineering
Update: 12:5am – Maintenance is now complete
Service was restored at 2:00pm PST.
We are currently troubleshooting a network outage for the Jasper Building at 45 Lansing in San Francisco. The issue is still being investigated and we will update this message once we have an ETR.
Michael
Update (1:23AM): Maintenance complete
Beginning tonight at midnight, we will be performing maintenance on equipment serving a subset of Fusion and FlexLink customers in San Francisco. This maintenance is for copper based services only, and Fusion Fiber customers will be unaffected. Downtime is expected to be about 15 minutes.
-Network Engineering
Update (12:43AM): Maintenance complete
Beginning tonight at midnight, we will be performing maintenance on equipment serving a subset of Fusion and FlexLink customers in Santa Rosa. Downtime is expected to be about 15 minutes.
-Network Engineering
This morning at 8am PST we experienced a DDOS that affected services served out of our Santa Rosa datacenter. The DDOS was blocked at our network edge by 8:12am PST and all services where restored.
Michael