Update (1:08AM): Maintenance complete.
Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.
-Network Engineering
Update (1:00AM): Maintenance complete
Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.
-Network Engineering
Update – This work was completed last night in the maintenance window.
Beginning tonight at midnight we will be performing maintenance on a small subset of Fusion customers in these areas. Expected downtime is less than 20 minutes while equipment reboots. Â The maintenance window will be 4 hours.
-Network Engineering
This morning an access link between our network and our provider began experiencing issues and caused a subset of our legacy DSL customers become affected by an outage.
We are actively working to resolve this outage and restore services as soon as possible.
Update: 10:16am
All customers affected are confirmed operational.
Any further interruptions or outages should be reported via the normal means to our Support Hotline
1-855-394-0100
Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.
-Network Engineering
Update(3:11AM):Â We believe this maintenance was completely successful. If you are experiencing any trouble with your legacy DSL connection please give our support department a call this morning.
Beginning tonight at midnight we will be performing maintenance on a group of around 1000 legacy DSL customers. This operation should be completed by around 4am tomorrow.
Update – Maintenance was complete around 3:00 am.
Beginning tonight at midnight we will be performing maintenance on a small subset of Fusion customers in these areas. Expected downtime is less than 20 minutes.
Update – Work was completed within the maintenance window.
Starting tonight at midnight we will be preforming maintenance on a subset of fusion customers in the San Francisco area. Â Expected downtime is around 20 minutes as a piece equipment reboots. Â The maintenance window for tonight is till 4 am.
Network Engineering
At midnight we will be doing non-intrusive maintenance on our voice switch to replace a backup component.
We do not anticipate any downtime with this maintenance.
NOC Engineering
Update: 1:20am Maintenance is complete.