Next week, 12/5/2017 through 12/7/2017 starting at 11:59pm, Sonic will be upgrading equipment serving Fusion Fiber customers throughout the San Francisco area. Expected customer downtime is 30 minutes while the equipment reboots. The maintenance window will be 5 hours for each night.
-Network Engineering
Update 6:09pm
At this point we believe we have restored service and contacted all affected customers. If you are still experiencing issues with your fiber service please contact our support team.
Update 11:22am
We have remotely restored service to most of the customers affected by this outage. If you believe you are still affected, please try rebooting the white ONT box. Support will be reaching out to assist with known affected customers shortly.
-Network Operations
We are currently investigating a Residential Fiber outage that affects a sub-set of users in San Francisco. We are actively working to resolve this outage and restore services as soon as possible.
-Network Operations