Tonight beginning at midnight, a small subset of our Business Park Fiber customers may experience a brief interruption in service. The maintenance window is from 12:00am to 1:00am, with a max interruption of 5 minutes.
~Network Operations
Month: January 2018
System Maintenance
UPDATE:Complete
Tonight at 11:59 pm we will be applying security updates to servers running the following services:
- Member Tools
- Wiki
- Webmail
- IPv6 tunnels
- Open VPN
- IMAP/POP3
Along with our main website. Potential downtime will be brief.
-SOC
Member Tools Maintenance
We will be performing updates and maintenance to the Sonic Member Tools at https://members.sonic.net tonight at 11 PM.
Maintenance is expected to last 30 minutes to 1 hour during which time access to the various member services such as bill payment, Graymail, and voice tools accessed through members.sonic.net will be unavailable.
– System Operations
Phone Switch Outage
We had a brief phone switch outage today at 3:05. this was caused by a human configuration error. We are reviewing our processes so this does not happen again.
~Network Engineering
Update:
Correction it was 2:05 pm not 3:05pm
Northern California Fusion DSL Maintenance
This week, we will be performing maintenance on equipment serving small subsets of Fusion DSL customers in multiple locations. The maintenance window will be from midnight to 4am, with expected downtime of around 10 minutes.
Maintenance schedule:
Monday
– San Francisco
– Mill Valley
Tuesday
– Berkeley
– Albany
– Sacramento
– Santa Rosa
Wednesday
– Palo Alto
– Santa Cruz
– San Jose
– Aptos
Thursday
– Fort Bragg
– Ukiah
– Oakland
-Network Operations
Phone Switch Maintenance
Tonight at 12 AM we will be performing maintenance on our phone switch. We do not expect any service impact.
~ Network Engineering
Update: 3:00 AM Maintenance is completed.
System Maintenance
Update: Maintenance complete.
We will be applying updates to a number of services, starting at 11pm this evening, January 18th. Customers may experience a brief interruption in some services while work is being performed.
— Joe @ System Operations
Phone Switch Maintenance
Tonight at 12:00Â am we will be doing maintenance on our phone switch. We do not expect any service interruptions during the maintenance.
~ Network Engineering
Update: 12:50am Maintenance is completed.
Legacy DSL Maintenance – Northern California
Update (12:30AM): Maintenance complete.
Beginning tonight at midnight we will be performing maintenance on equipment serving legacyDSL customers in Northern California. Expected downtime is around 30 minutes for affected customers.
- Network Engineering
System Maintenance
UPDATE: Maintenance complete
Starting at 11:59pm this evening, SOC will be running updates on multiple customer facing systems. Downtime should be limited, and affected services of particular note include:
- Open VPN
- Customer Websites
- Customer Databases
- Sonic.com
- Member Tools
- Webmail
This post will be updated when the maintenance is complete.
-SOC