Month: January 2018

Business Park Fiber – Maintenence

Tonight beginning at midnight, a small subset of our Business Park Fiber customers may experience a brief interruption in service. The maintenance window is from 12:00am to 1:00am, with a max interruption of 5 minutes.

~Network Operations

 

System Maintenance

UPDATE:Complete

 

Tonight at 11:59 pm we will be applying security updates to servers running the following services:

  • Member Tools
  • Wiki
  • Webmail
  • IPv6 tunnels
  • Open VPN
  • IMAP/POP3

Along with our main website. Potential downtime will be brief.

-SOC

Member Tools Maintenance

We will be performing updates and maintenance to the Sonic Member Tools at https://members.sonic.net tonight at 11 PM.

Maintenance is expected to last 30 minutes to 1 hour during which time access to the various member services such as bill payment, Graymail, and voice tools accessed through members.sonic.net will be unavailable.

 

– System Operations

Phone Switch Outage

We had a brief phone switch outage today at 3:05. this was caused by a human configuration error. We are reviewing our processes so this does not happen again.

~Network Engineering

Update:

Correction it was 2:05 pm not 3:05pm

 

Northern California Fusion DSL Maintenance

This week, we will be performing maintenance on equipment serving small subsets of Fusion DSL customers in multiple locations. The maintenance window will be from midnight to 4am, with expected downtime of around 10 minutes.

Maintenance schedule:

Monday
– San Francisco
– Mill Valley
Tuesday
– Berkeley
– Albany
– Sacramento
– Santa Rosa
Wednesday
– Palo Alto
– Santa Cruz
– San Jose
– Aptos
Thursday
– Fort Bragg
– Ukiah
– Oakland

 

-Network Operations

Phone Switch Maintenance

Tonight at 12 AM we will be performing maintenance on our phone switch. We do not expect any service impact.

~ Network Engineering

 

Update: 3:00 AM Maintenance is completed.

System Maintenance

Update: Maintenance complete.

We will be applying updates to a number of services, starting at 11pm this evening, January 18th. Customers may experience a brief interruption in some services while work is being performed.

— Joe @ System Operations

Phone Switch Maintenance

Tonight at 12:00  am we will be doing maintenance on our phone switch. We do not expect any service interruptions during the maintenance.

~ Network Engineering

 

Update: 12:50am Maintenance is completed.

Legacy DSL Maintenance – Northern California

Update (12:30AM): Maintenance complete.

Beginning tonight at midnight we will be performing maintenance on equipment serving legacyDSL customers in Northern California. Expected downtime is around 30 minutes for affected customers.

  • Network Engineering

System Maintenance

UPDATE: Maintenance complete

 

Starting at 11:59pm this evening, SOC will be running updates on multiple customer facing systems. Downtime should be limited, and affected services of particular note include:

  • Open VPN
  • Email
  • Customer Websites
  • Customer Databases
  • Sonic.com
  • Member Tools
  • Webmail

This post will be updated when the maintenance is complete.

-SOC