Sonic Support will be closed from 2PM-3PM on Friday, 6/1/2018, for an extended weekly meeting.
Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
Month: May 2018
Santa Rosa – Business Park Fiber Intrusive Maintenance
Tomorrow night (5/31) starting at 11:59PM, we will be performing maintenance on hardware serving our Business Park fiber customers in the Santa Rosa area. We do not expect this work to be service impacting for customers. The maintenance window is 1 hour.
– Network Engineering
Update: 1:50AM – Maintenance was completed by 1AM.
Santa Rosa – Fusion DSL/Flexlink Intrusive Maintenance
Tonight, starting at 11:59PM, a subset of customers in the Santa Rosa area will experience a brief service interruption while we perform some maintenance. Expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 2 hours.
Update: 12:49am – This maintenance is now complete.
– Network Engineering
Shell Server Outage
Starting at approximately 8am this morning the Sonic shell server experienced an outage. The system was brought back online at approximately 8:50am. Work is underway to determine a cause and subsequent solution for the issue.
Los Angeles Flexlink Maintence
Update: This maintenance has been cancelled
Tonight, starting at 11:59PM, we will be performing maintenance on equipment that serves a subset of our Flexlink Ethernet customers based in Los Angeles. This window is scheduled for 2 hours. During this time, circuits may experience a brief interruption of service. This post will be updated once the maintenance is complete.
System Maintenance
Update: Maintenance complete.
Tonight at 11:59 pm we will be performing updates to a range of systems, including mail, member tools, and vpn. There will be brief interruptions to these services as systems are rebooted. We expect to conclude the maintenance within 1-2 hours.
Sacramento and Mendocino County Flexlink Maintence
Update: 2:04AM – This maintenance is now complete.
Tonight, starting at 11:59PM, we will be performing maintenance on equipment that serves a subset of our Flexlink Ethernet customers based in Sacramento and Mendocino County. This window is scheduled for 2 hours. During this time, circuits may experience a brief interruption of service. This post will be updated once the maintenance is complete.
South and East Bay Flexlink Maintence
Update: 2:04AM – This maintenance is now complete.
Tonight, starting at 11:59PM, we will be performing maintenance on equipment that serves a subset of our Flexlink Ethernet customers based in the South and East Bay. This window is scheduled for 2 hours. During this time, circuits may experience a brief interruption of service. This post will be updated once the maintenance is complete.
South and East Bay Flexlink Maintence
Update: 1:48AM – This maintenance is now complete.
Tonight, starting at 11:59PM, we will be performing maintenance on equipment that serves a subset of our Flexlink Ethernet customers based in the South and East Bay. This window is scheduled for 2 hours. During this time, circuits may experience a brief interruption of service. This post will be updated once the maintenance is complete.
– Network Operations
Cloverdale – Fusion DSL/Flexlink Intrusive Maintenance
Tonight, starting at 11:59PM, customers in the Cloverdale area will experience a brief service interruption while we perform some maintenance. Expected down time is about 15-30 minutes while the equipment reboots. The maintenance window will be 2 hours.
Update: 1:55am – This maintenance is now complete.
– Network Engineering