Tonight, starting at 9:30pm, equipment serving a small subset of Fusion and FlexLink customers in the San Jose area experienced a failure causing intermittent connectivity. We are working to replace the failed equipment as quickly as possible, current ETR is 1:00AM
Update(1:54AM): Failed equipment has been replaced and all services have been stabilized
– Network Engineering
Updates are complete.
Tonight at 11:00pm we will be performing updates to a range of systems including the sonic.com page as well as the signup page. All interruptions to services will be brief and we expect the updates will be completed within 2 hours.
12:30pm 12/26
The phone outage has been fixed and service should be live. If you continue to experience phone problems please contact support by emailing support@sonic.com or calling 855-394-0100
11:15am 12/26
Phone outage for small subset for San Francisco fiber customers. No current estimated time of repair but working hard to fix.
Tonight (Thursday 12/20/18) at 11:59PM, we will be performing another round of intrusive maintenance on hardware serving Sonic Fusion and Flexlink customers in downtown Oakland. Customer connectivity will be impacted for the duration of this work. The maintenance window will last until 3AM, but we expect work to conclude much sooner.
-Network Engineering
We are experiencing some instability on our network transport to the Sacramento area. Sonic network engineers are investigating and working toward a resolution. We will post updates here as the situation progresses.
Update:
Network equipment serving the Sacramento area experienced a card failure. After a short delay, the equipment failed over to it’s redundant card, restoring service. Downtime was less than 5 minutes.
-Andrew & Support
Tonight at 11:59pm we will performing emergency maintenance on a piece of network equipment in the Oakland area. A small subset of fusion and flexlink customers will be affected while we reboot a process on the device. Expected downtime is 5 minutes.
-Network Engineering
Update(12:10am) Maintenance is now complete.
Sonic Support will be closing early today, 12/14/2018, at 6pm for our annual Staff Holiday Party.
Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
Support will return Saturday 12/15 to our normal working hours, 8am to 10pm.
-Dan & Support
Tomorrow night, starting at 11:59 PM, a subset of customers in the South Bay area will experience a brief service interruption while we perform some maintenance. Expected down time is about 15-30 minutes while the equipment reboots. The maintenance window will be 2 hours.
The affected cities are:
Fremont
Menlo Park
Milpitas
Redwood City
San Carlos
Santa Cruz
– Network Engineering
Update(1:41 AM): This maintenance has been completed.
Tomorrow (Thursday 12/13/18) at 11:59PM, we will be performing intrusive maintenance on hardware serving Sonic Fusion and Flexlink customers in downtown Oakland. Customer connectivity will be impacted for the duration of this work. The maintenance window will last until 3AM, but we expect work to conclude much sooner.
-Network Engineering
Tomorrow night start at 11:59 PM we will be upgrading network hardware that supports our phone switch. The planned maintenance should take 2 hours and during that time, some call quality issues could occur for customers on Sonic’s voice platform. An update will be provided when maintenance is completed.
~ Network Engineering
Update: 1:12 AM. Maintenance is complete.