Month: January 2019

Brentwood – Fusion Fiber Maintenance

Tonight starting at 11:59PM we will be performing maintenance on equipment serving Fusion Fiber customers in Brentwood.  This work is expected to not be customer impacting.  An update will be provided when maintenance is concluded.

-Network Engineering

Update 12:25AM – Maintenance has been completed.

Phone Switch Maintenance

Tonight at 11:59 PM we will be performing maintenance on our phone switch.
No service interruptions is expected as a result of this maintenance. The window for this maintenance is 3 hours.

 

Update: Maintenance complete. 1:45am

~Network Engineering

Mission District San Francisco – Fusion Fiber Maintenance

Tomorrow at 11:59PM we will be performing maintenance on core equipment serving Fusion Fiber customers located in San Francisco’s Mission District. The maintenance window will remain in place until 3am. Expected customer downtime is around 30 minutes. An update will be provided when maintenance is concluded.

-Network Engineering

Update 1:45AM – Maintenance has successfully completed.

Sunset District San Francisco – Fusion Fiber Maintenance

Tonight at 11:59PM we will performing maintenance on a subset of Fusion Fiber customers located in San Francisco’s Sunset District.  The maintenance window will remain in place until 3am, and impacted customers will experience a few brief service interruptions throughout that time.  An update will be provided when maintenance is concluded.

-Network Engineering

Update 12:45AM – Maintenance has successfully concluded ahead of schedule.

Phone Switch Maintenance

Tonight at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 2 hours.

 

~Network Engineering

 

Update: 12:20 AM Maintenance is complete.

System Maintenance

Update: Maintenance complete.

Tonight at 11pm we will be performing updates to various systems including the members tools and the sonic.com front page.  Any service interruptions should be brief and we expect to complete the maintenance within 2 hours.

Phone Switch Maintenance

Tonight starting at 11:59 PM we will be upgrading network hardware that
supports our phone switch. The planned maintenance should take 2 hours and
during that time, some call quality issues could occur for customers on
Sonic’s voice platform. An update will be provided when maintenance is
completed.

~Network Engineering

 

Update: 1:33 AM Maintenance is completed.