Month: March 2019

Phone Switch Maintenance

Tonight 3/28/2019 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 2 hours.

~Network Engineering

Update: 12:31 AM Maintenance is complete.

Non-intrusive work in core POP

Update: (1:40AM). Maintenance is complete.

Tonight (3/26/19) at around 11:59PM, we will be power upgrades in a key facility.  This work should not cause any customer impact, but given it’s proximity to other critical infrastructure, there is a nominal chance of unintended events. Our engineering team will be closely monitoring the procedure to ensure the work goes smoothly and quickly as possible.

-NOC Engineering

Phone Switch Maintenance

Tonight 3/25/2019 at 11:59 PM we will be performing maintenance on our
phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 1 hour.

~Network Engineering

Update: 1:59 AM Maintenance is completed.

Phone Switch Maintenance

Tonight 3/21/2019 at 11:59 PM we will be performing maintenance on our
phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 1 hour.

~Network Engineering

Update: 3:44 AM Maintenance is complete.

Mission and Richmond Districts – Fusion Fiber Maintenance

Tomorrow (3/21/19) at 11:59PM, we will be performing upgrades on equipment serving Fusion Fiber customers in the Mission and Richmond districts of San Francisco. Connectivity will be impacted for customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes.

-Network Engineering

Update(12:50am) Maintenance is now complete

Voice Issue

Today at 12:12 maintenance in one of our central offices caused a number of calls to drop. Traffic has moved to a back up route and voice traffic has been restored.

~Network Engineering

System Maintenance

Tonight at 11:00pm we will be applying updates to various systems, including Member Tools, customer SQL databases, Webmail, as well as our VPN server. We expect any downtime to services to be brief and to complete the maintenance within 2 hours.

Phone Switch Maintenance

Tonight 3/18/2019 at 11:59 PM we will be performing maintenance on our
phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 1 hour.

~Network Engineering

Update: 12:22 AM Maintenance is completed.

Non-intrusive work in core POP

Tomorrow (3/14/19) at around 1:00PM, we will be removing decommissioned network hardware from a key facility.  This work should not cause any customer impact, but given it’s proximity to other critical infrastructure, there is a nominal chance of unintended events.  Our engineering team will be closely monitoring the procedure to ensure the work goes smoothly and quickly as possible.

-NOC Engineering

Phone Switch Maintenance

Tonight 3/13/2019 at 11:59 PM we will be performing maintenance on our phone switch.
No service interruptions is expected as a result of this maintenance. The
window for this maintenance is 1 hour.

~Network Engineering

 

Update: 12:20 AM Maintenance is complete.