Month: April 2019

Update @ 3:27am
This maintenance is complete.

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On Wednesday night (5/1/2019) between 11pm and 4am we will be performing routine system maintenance on copper based services for very small subsets of customers in the following areas: San Francisco and Oakland. Expected impact is 2-5 minutes of connectivity interruptions and loss of DSL sync that will resolve automatically.
- Network Engineering

Update @ 4:00am
This maintenance is complete.


Tonight, between 11pm and 4am we will be performing routine system maintenance on copper based services for very small subsets of customers in the following areas: Sunnyvale, Mountain View, and Santa Cruz. Expected impact is 2-5 minutes of connectivity interruptions and loss of DSL sync that will resolve automatically.
- Network Engineering

Update: Maintenance complete.

Tonight beginning at 11pm we will be performing maintenance to various systems including Webmail, Members Tools, and our VPN server. We expect to complete the maintenance within 2 hours, and any downtime for impacted services should be brief.

4/16/19

Will be a reboot of some fiber equipment in San Francisco at 11:59PM. Downtime should be less then an hour.

Update: Maintenance is complete.

Tonight, beginning at 11pm, we will be applying updates to several systems including our main sonic.com page and the speedtest server. Any interruptions to services should be brief and we expect to complete the maintenance within 2 hours.

We’re investigating DNSSEC failures for the comcast.net and comcast.com domains which are causing delays and errors for inbound and outbound mail due to inability to resolve Comcast domain names. We have mitigation in place now to prevent issues.

Any messages that may have failed to deliver should be re-sent and will now succeed.

– System Operations

Update: 1:10 AM Maintenance is complete.

Tonight 4/11/2019 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance.  The window for this maintenance is 2 hours.

~Network Engineering

To save our customers time we are updating our voice mail system on Fusion Fiber, Fusion IPBB and Enterprise voice services. We will be removing the auto generated message “At the tone please record your message when you have finished the recording simply hang up or press pound for further options.” The auto generated message is played after your personalized greeting. This update will only remove the auto generated message and leave your personalized message as is. The process of updating everyone with the new settings will take a few weeks to complete.

~Network Engineering

Update: Maintenance is complete.

Tonight beginning at 11pm we will be performing maintenance to various systems including Webmail, Members Tools, and our VPN server. We expect to complete the maintenance within 2 hours, and any downtime for effected services should be brief.