Month: July 2019

Sebastopol – Fiber Maintenance

Update 1:00AM – Maintenance successfully completed.  All customer connectivity should be restored.

 

Tomorrow (7/30/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in Sebastopol. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 30 minutes. An update will be provided on the completion of our work.

-Network Engineering

Sonic Support Closing Early

Sonic Support will be closing early this Friday, 7/26/2019, at 5pm to celebrate our 25th birthday!

Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
Support will return Saturday, 7/27/19, to normal working hours, 8am to 10pm.

-Dan & Support

Phone switch maintenance

Update (12:46AM): Maintenance is now complete.

Tomorrow 7/25/2019 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 2 hours.

~Network Engineering

Sunset District – Fiber Maintenance

Update(2:00am): Maintenance is successfully completed. All impacted customers should be fully operational.

Tomorrow (7/23/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Sunset district of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our work.

-Network Engineering

Santa Rosa – Flexlink Long Range Outage

Update: Issues impacting Flexlink Long Range customers in Santa Rosa are now resolved.

A subset of our Flexlink Long Range customers in Santa Rosa are currently having connection issues.  Our Network Operations Center and Network Engineers are currently investigating and working to get this resolved as quickly as possible.  We will post updates as we receive them.

System Maintenance

Update: All updates complete.

Tonight, beginning at 11pm we will be performing system updates on our VPN server(s).  We expect the downtime for affected services to be brief and to complete the maintenance within 1 hour.

System Maintenance

Update: Maintenance complete.

Tonight, beginning at 11pm we will be upgrading our VPN server, as well as a subset of additional servers.  We expect the downtime to affected services to be brief and hope to complete the maintenance within 1 hour.