Sonic will be closing early on Thanksgiving and the following day (11-28-2019 and 11-29-2019). Support will be available from 8am to 8pm. Happy Thanksgiving!
Month: November 2019
Update: As of 12:10am maintenance is complete and all systems are in good working order.
Beginning at midnight tonight System Operations will be performing maintenance on various servers, including the shell server. Expected downtime for each system is brief, and operations should be completed within one hour.
Shell Server Maintenance
Tonight at midnight System Operations will perform maintenance to the shell server. Downtime for this operation should only last a few minutes. An update will be posted here once maintenance is complete.
Update: Maintenance was inadvertently completed early. We apologize for the inconvenience.
Sonic Technical Support closed 2pm – 3:15pm 11/22/2019
Sonic Technical Support will be temporarily closed tomorrow, 11/22/2019, from 2pm to 3:15pm for extended staff training.
We apologize for the inconvenience. Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
-Dan & Support
Northern California Fiber DIA-SSE Maintenance
Update(12:45AM): Maintenance has been successfully completed.
Next Monday (11/25) at 11:59PM, we will be performing upgrades on equipment serving all Sonic enterprise Fiber DIA-SSE customers in Northern California. Connectivity will be impacted during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our maintenance.
Phone Switch Maintenance
Update(4:30AM): Maintenance has been successfully completed.
Tomorrow night 11/21/2019 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 2 hours.
Update: Maintenance complete.
Tonight beginning at 11pm we will be performing upgrades to multiple systems including webmail and our vpn server. Any downtime should be minimal and we expect to complete the maintenance within 2 hours.
Sonoma County Business Park Fiber Intrusive Maintenance
Update(2:28am): Maintenance complete
Wednesday, November 20, starting at 11:59pm, we will be performing intrusive maintenance on equipment serving a subset of Business Park Fiber customers in Sonoma County. Affected customers are expected to experience between one and three service outages of up to 25 minutes. This maintenance window is 4 hours.
Santa Rosa/Petaluma/Rohnert Park – Intrusive Maintenance for Fusion and Flexlink Copper Services
Update(12:50AM): Maintenance has been successfully completed.
Tuesday, November 19, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Santa Rosa, Petaluma, and Rohnert Park. Expected down time is approximately 30 min. The maintenance window is 3 hours.
Tonight beginning at 11pm we will be applying updates to various systems including webmail and our VPN servers. Any downtime to systems should be brief and we expect to complete the maintenance within 2 hours.