Month: January 2020

Los Angeles – Enterprise SSE Intrusive Maintenance

Update: 2:55 AM The failed optic has been replaced and all customer connectivity restored. Maintenance is now complete for the evening.

Update: 2:20 AM An optic serving a subset of customers appears to have failed during our work. We are dispatching a technician to diagnose and resolve this as quickly as possible.  Further update will be provided upon resolution.

Wednesday, January 29, starting at 11:59pm, we will be performing maintenance on equipment serving our Los Angeles SSE enterprise customers. Expected customer downtime is 60 minutes. This maintenance window is 4 hours in case of unforeseen issues.

-Network Engineering

Los Angeles – Sonic Core Router Maintenance

Update: 2:55 AM All maintenance has been completed.

Wednesday, January 29, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 4 hours.

-Network Engineering

Los Angeles – Sonic Core Router Maintenance

Update: Due to unforeseen circumstances, tonight’s maintenance has been postponed.

Tuesday, January 28, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 4 hours.

-Network Engineering

Phone Switch Maintenance

Update: 1:20 AM Maintenance is completed

Tonight 1/23/2020 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance.  The window for this maintenance is 2 hours.

~Network Engineering

Phone Switch Maintenance

Update: 12:20 AM Maintenance completed

Tonight 1/22/2020 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance.  The window for this maintenance is 2 hours.

~Network Engineering

Emergency Commportal Maintenance

Update 11:02 AM Reboot is complete commportal.sonic.net is available

In just a few minutes we are restarting the commportal server. commportal.sonic.net will be unavailable while the server is rebooting this will take 5 to 40 minutes.

 

~Network Engineering

Los Angeles – Sonic Core Router Maintenance

Update: This maintenance is being canceled, as all necessary work was completed last night.

Wednesday, January 22, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 4 hours.

-Network Engineering

Emergency Phone Switch Maintenance

Update: 12:25 AM Maintenance completed.

Tonight 1/21/2020 at 11:59 PM we will be performing emergency maintenance on our phone switch. No service interruptions is expected as a result of this maintenance.  The window for this maintenance is 2 hours.

~Network Engineering

Los Angeles – Sonic Core Router Maintenance

Update: 1:51AM – Maintenance successfully completed.

Tuesday, January 21, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 4 hours.

-Network Engineering

Davis – Fusion and FlexLink Intrusive Maintenance

Update 1:48AM: This maintenance has been completed.

Today at 11:59PM, we will be performing intrusive maintenance to replace equipment serving a subset of customers in Davis. The expected down time is about 45 minutes while we replace the equipment. The maintenance window will be 2 hours.

– Network Engineering