Month: April 2020

Northern California Network Edge Maintenance

Update 5/1 1:29AM – This maintenance is now complete.

Tonight, April 30th, starting at 11:59pm, we will be performing maintenance on network edge equipment serving the Northern California Sonic network. No impact is expected. The maintenance window is 1 hour.

-Network Engineering

Petaluma – Fusion Fiber Maintenance

Update 5/1 1:05AM – This maintenance is now complete.

Update (4/29 8:45PM) – Due to unforeseen circumstances, tonight’s maintenance has been postponed to tomorrow (4/30).

Tomorrow (4/29) at 11:59PM we will be performing maintenance on network equipment serving our Petaluma Fusion Fiber customers.  We do not expect there to be customer impact during our work.  The maintenance window will be until 3:00AM.

-Network Engineering

System Maintenance

Update: Maintenance complete.

Tonight beginning at 11pm we will be applying upgrades to multiple systems including our VPN servers.  We expect any service interruptions to be brief and to complete the maintenance within 2 hours.

Santa Cruz – Emergency Maintenance for Fusion and Flexlink Services

Update(12:13) Maintenance is now complete
Tonight (4/26/20), starting at 11:59 PM, a subset of copper served Fusion and Flexlink customers in the Santa Cruz area will experience a minor service interruption while we perform critical maintenance. The expected downtime is about 30 minutes. The maintenance window will be 2 hours.
– Network Engineering

San Francisco – Fusion Fiber Emergency Maintenance

Update(12:21) Maintenance is now complete
Tonight (4/23/20), starting at 11:59 PM, a subset of Fusion Fiber customers in the Richmond area of San Francisco will experience a brief service interruption while we perform critical maintenance. The expected downtime is about 15 minutes. The maintenance window will be 2 hours.
– Network Engineering

San Francisco – Fusion and Flexlink Copper Intrusive Maintenance

2:01am This maintenance is now complete
Tonight (4/23/20), starting at 11:59 PM, a subset of copper served Fusion and Flexlink customers in the San Francisco area will experience a brief service interruption while we perform critical maintenance. The expected down time is about 30 minutes. The maintenance window will be 2 hours.
– Network Engineering

Windsor Fusion and FlexLink Maintenance

Update(1:50AM): Maintenance complete

Tonight, beginning at 11:59PM, we will be performing maintenance on equipment serving Fusion and FlexLink customers served by equipment located in Windsor. The downtime for the operation is expected to be around 30-60 minutes. The total maintenance window is 4 hours.

Fusion Voice Service Update: Los Angeles, Sacramento, East Bay, Oakland, Kern County, Tulare County, and Santa Barbara County

Due to changing geographic area code overlays, we will be updating our Fusion Voice Service. On 4/22/2020 at 2pm, our voice service platform will be updated to require 10-digit dialing in the following area codes:

213 – Los Angeles

279 – Sacramento

916 – Sacramento

341 – East Bay

510 – Oakland

661 – Kern County, Tulare County, Santa Barbara County

If you have any stored numbers (speed dial, etc..) please remember to update these to include the intended area code at your earliest convenience.

Note: Three digit and emergency service numbers, such as 911, do not require an area code.

-Sonic Support

Northern California Network Edge Maintenance

Update 12:31AM: Maintenance has been successfully completed.

Tonight, April 20th, starting at 11:59pm, we will be performing maintenance on network edge equipment serving the Northern California Sonic network. No impact is expected. The maintenance window is 1 hour.

-Network Engineering

IMAP/POP3 outage

Due to complications during routine maintenance between 11:20pm and 11:40pm, some users may have experience difficulty connecting to our email service. As of 11:40 service has been fully restored.

-SOC