Month: December 2020

Sonic Support Closing Early

Sonic Support will be closing early tomorrow, 12/31/2020, at 5pm for New Year’s Eve. Support will return to normal hours Friday, 1/1/2021, at 8am.

Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.

-Sonic Support

Santa Rosa – Enterprise Fiber

Update: 1:29am: Services have been restored.

Today at 12/29/20 00:58am, we began experiencing network connectivity issues to Santa Rosa Enterprise Fiber services. We are working to restore connectivity as quickly as possible and will update as more details become available.

– Sonic NOC

Internal phone maintenance

We are performing internal phone maintenance on 12/29/2020 and we expect to be done by 6am. Our support line should be available during our normal office hours of 8am to 10pm. If you experience any issues contacting us over the phone please reach out to us by replying to this MOTD, emailing, or by contacting us on social media (such as facebook or twitter).

Services redundancy testing

Tomorrow (12/23/20) night at 11 PM we will be testing network redundancy for some services served out of part of our Northern California network.  There should be no customer facing effect, but if there is it may exhibit as short-term problems connecting to the incoming mail cluster and webmail.  All testing should be completed within an hour of starting.

System Maintenance

Update: Maintenance is complete.

Tonight beginning at 11pm we will be applying updates to multiple systems including our customer shell server and VPN servers.  Any service interruptions to affected systems should be brief, and we expect to complete the maintenance within 2 hours.

Sonic VPN Maintenance

Update: This work was completed successfully before 11:15pm.

Starting at 11pm this evening the Sonic VPN server will be taken offline for updates. We expect this outage to last no more than fifteen minutes. An update will be posted here once maintenance is complete.

Holiday Hours for 12/24 -12/25

Hello my Super Sonic Friends!


Sonic Support will be closing early for Christmas Eve and Christmas Day. On 12/24 our operating hours for Technical Support Team will be from 8am-5pm. On 12/25 we will be closed. We will resume regular operations on 12/26 at 8am.
We all here at Sonic wish you a happy holiday!



Emergency Card Reboot


Emergency maintenance is required  on 12/17 between 5pm and 6pm to fix a one way audio issue. We estimate that service will be impacted for up to 15 minutes. Customers impacted have been contact via email and text message. Thank you very much for your patience.


Sonic Support

San Francisco Mission District – Emergency Fusion Fiber Maintenance

Update 10:50PM – Maintenance successfully completed.

12/16/2020 10:15PM – We are performing immediate emergency maintenance on hardware serving a subset of Fusion fiber customers in the San Francisco Mission district.  Impacted customers should experience 15-20 minutes of downtime.  An update will be provided on conclusion of the work.

-Network Engineering