Sonic will be closing early at 5:00pm on 12/31/2021. We will resume normal operation hours on 1/1/2022 at 8:00am.
We hope you have a happy New Year!
Month: December 2021
Phone Switch Maintenance
Update: Maintenance is canceled.
Dec 28th 2021 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 5 hours.
~Network Engineering
Sonic will be closing early for Christmas eve and closed on Christmas Day
Sonic Support will be closing early for Christmas Eve and be closed Christmas Day. On 12/24 our operating hours for Technical Support will be from 8am – 5pm. On 12/25 we will be closed. We will resume regular operations on 12/26 at 8am.
We all here at Sonic wish you a happy holiday!
Rohnert Park – Sonic Business Fiber Intrusive Maintenance
Update 12:48AM: This maintenance has been completed.
Update2: This has been re-scheduled for tomorrow again, starting at 11:59PM.
Update: This maintenance has been cancelled.
Thursday, December 16th, starting at 11:59PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber services in the Rohnert Park business parks. Expected downtime within the maintenance window is approximately 30 minutes. The maintenance window is 4 hours.
-Network Engineering
Rohnert Park – Sonic Business Fiber Intrusive Maintenance
Update 1:34AM: This maintenance has been completed.
Thursday, December 9th, starting at 11:59PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber services in the Rohnert Park business parks. Expected downtime within the maintenance window is approximately 30 minutes. The maintenance window is 2 hours.
-Network Engineering
Systems Maintenance
Update: Maintenance complete 1053 PM PST.
Tonight beginning at 10PM PST we will be applying updates to our customer VPN. Downtime to affected services should be very brief, and we expect to complete the maintenance within 1 hour.
Santa Cruz, Scotts Valley, Moss Beach, Santa Clara and Palo Alto – Intrusive Maintenance for Fusion and FlexLink Copper Services
Update 12/09/21 2:00AM: This maintenance is now complete.
Update – Wednesday, 12/8/2021, starting at 11:59 PM
Wednesday, 12/8/2021, starting at 12:00 AM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Santa Cruz, Scotts Valley, Moss Beach, Santa Clara and Palo Alto. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 2 hours.
-Network Engineering
Systems Maintenance
Update: Maintenance complete.
Tonight beginning at 10 PM PST we will be performing maintenance on our customer shell server. We expect the downtime to be very brief and the maintenance should be completed within 1 hour.