Our customer care team will be closing at 3pm on Friday, 10/14/2022.
The Consumer Sales department will remain open and available for processing orders. Additionally, the 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
The customer care team will return Saturday, 10/15 to our regular operating hours, 8am to 10pm.
-Sonic Support
Update 10/10/22 12:45AM: Tonight’s maintenance is successfully completed.
Monday, 10/10/22, starting at 11:59 PM, we will be performing maintenance on equipment serving our SSE platform. This maintenanc1e window is 4 hours with expected downtime of 60 minutes.
-Network Engineering
Update 3:04AM: This maintenance is now complete.
Monday(10/10/22) evening, starting at 11:59PM, Fusion DSL and Flexlink Ethernet customers in the Cloverdale/Petaluma/Sebastopol areas will experience a brief service interruption while we perform some maintenance. The expected down time is about 15-30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
Update 10/7/22 2:46AM: Tonight’s maintenance is successfully completed.
Friday (10/7/22), starting at 1:00AM, a subset of customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
update(12:24AM) IPv6 is now enabled. If you experience any issues please reach out to our support team for assistance.
Wednesday, 10/5/2022 at 11:59 PM we will be enabling native IPv6 support in Santa Rosa for our fiber customers. This will be deployed in a dual-stack configuration that supports the IA-PD standard. Our SmartRG and Eero rental devices are fully compatible and will work in their standard configuration. No customer impact is expected. The maintenance window will be 4 hours.
-Â Network Engineering
Update 2:47AM: This maintenance is now complete.
Tuesday(10/4/22) morning, starting at 2:00 AM, customers in the Healdsburg area will experience a brief service interruption while we perform some maintenance. The expected down time is about 15-30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering