Our customer care team will be closing at 5pm on Tuesday, 7/4/2023.
The 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
The customer care team will return Wednesday, 7/5 to our regular operating hours, 8am to 10pm.
-Sonic Support
Update: System updates completed without issue.
Tonight beginning at 10pm PST we will be applying updates to various systems, including our customer shell server. Any downtime to effected services should be brief, and we expect to complete the maintenance within 1 hour.
Update 12:46am – Maintenance postponed.
Tomorrow, June 29th at 11:59 pm we will be updating IPv6 Delegated Prefix Length to /56 in the Oakland areas for residential services. This will not interrupt IPv4 internet access, however, your IPv6 addresses will take a hit as they get new bindings. The maintenance window is 2 hours and we expect no disruption to internet access.
-Network Engineering
Update: 4:00AM: This maintenance is now complete.
Tonight at 11:59pm, we will be pushing updates to another subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Update: June 28th 2023 2:15 AM Maintenance is complete.
June 28th, 2023, at 2:00 AM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 2 hours.
~Network Engineering
Update: 4:30AM: Maintenance was completed by 4am but we were slow to update this due to running some final checks.
Tonight at 11:59pm, we will be pushing updates to another subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Update: Maintenance was completed at 12:30am 6/27/23
Tonight, June 26th at 11:59 pm we will be updating IPv6 Delegated Prefix Length to /56 in the Petaluma and Santa Rosa areas for residential services. This will not interrupt IPv4 internet access, however, your IPv6 addresses will take a hit as they get new bindings. The maintenance window is 2 hours and we expect no disruption to internet access.
-Network Engineering
Update: 2:00AM: This maintenance is now complete.
Thursday, 6/22/23, starting at 11:59 PM, we will be performing maintenance on equipment serving our SSE platform. This maintenance window is 4 hours with expected downtime of 60 minutes.
-Network Engineering
Update: 3:45AM: This maintenance is now complete.
Tonight at 11:59pm, we will be pushing updates to another subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Update: 4:00AM: This maintenance is now complete.
Tonight at 11:59pm, we will be pushing updates to another subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering