Maintenance is complete.
Tonight (August 29th) at 10pm PST, we will be performing maintenance on the following services:
Webmail
VPN
This process should take no more than one hour and may cause any open connections or sessions to disconnect as systems are rebooted. Thank you for your patience.
— Joe M @ Sonic System Operations
UPDATE: Membertools is back up and running, we are currently reviewing the incident.
Membertool.sonic.net is currently experiencing an outage that started around 6:25pm. Our Operations team is working on getting the service up and running.
-SOC
Today, August 7th 2024, starting at 5:30pm, a router in one of our transit provider networks began dropping traffic destined for Sonic customers. These traffic drops manifested in connectivity issues from many internet destinations, as well as voice issues for our Southern California customers. We took steps to mitigate the affected upstream routing problem and restore voice as quickly as possible. Our transit provider resolved their issue no later than 7pm and all traffic has been restored.
Update: Due to unforeseen circumstances, this work has been delayed until tonight, 8/6/24. Apologies for any inconvenience.
Tonight, beginning at 10PM PST, we will be applying updates to multiple systems. Any downtime to affected public services should be brief, and we expect to complete the maintenance within 2 hours.