Month: May 2025

Update: This maintenance is complete.

This maintenance has been rescheduled for Thursday, June 6th at 10PM PST.

On Thursday May 29th, beginning at 10pm PST we will be upgrading components of our customer VPN infrastructure.  In order to facilitate these upgrades there will be a small window of downtime for the service.  It is estimated that the window for this operation should span no longer that 30 minutes, and during that time the service availability may fluctuate.  Thank you for your understanding and support – Sonic System Operations

This morning, starting just before 6:00AM PST, one of our IMAP mail servers started causing errors for a small number of mailboxes assigned to it. Symptoms included failure to retrieve emails, failed logins, and general slowness. Our operations team was notified by Customer Support of the resulting email outage as of 9:00AM and restarted the impacted server to return it to normal service by 9:15AM. At this time, email service should be stable. Our Operations team will be working to better isolate future failures in the future, ensuring a quick return to stable, reliable service.