Author: admin

ATM OC12 Maintenance

This Wednesday, August 19 at 12:01 AM we will be performing fiber maintenance on one of our OC12 circuits that aggregates DSL service in the Bay Area. We will be moving the OC12 to a new in-building cross-connect. Expected downtime is less than 5 minutes as we move the fiber from one cross-connect to another. This maintenance will affect some DSL and Business-T customers in the Bay Area.

-Jared and Nathan

Update: This maintenance is now complete. Actual downtime was approximately 4 minutes and 40 seconds.

bolt security update

We upgraded the kernel running on ‘bolt’ (our customer shell server) today to address a potential security issue.
This required a reboot of the system. The system is backup and running smoothly.
-William

Webcluster Security Changes

We have completed the migration to our new web hosting security configuration. The new system improves our already robust web site hosting platform with fully compartmentalized security and eliminates the need for cgiwrap configurations. For more information please see news://news.sonic.net/sonic.help.www -Kelsey and Nathan

ADSL2+ Speed Reprofiling

This Wednesday, August 5 at 12:01 AM, we will be re-profiling all of our ADSL2+ lines. This will cause all ADSL2+ lines to have to re-sync, causing a minute or two of downtime for any Fusion or Flexlink ADSL2+ customer. If you have problems with your ADSL2+ line after this operation, please reboot your modem.

-Jared

Update: We have completed the re-profiling of all our ADSL2+ lines. All affected lines should be up and running at the new speeds.

Sonic.net’s 15th Birthday

Sonic.net is celebrating 15 years of knock your socks off best Internet service ever!!!  We’ll be getting the entire crew together to celebrate August 1st from 11am – 6pm. Technical Support will be closed during that time and will be back on the Internet and ready to take your call at 6pm. The NOC Hotline will be available as usual. Thank you all for your continued support. We couldn’t have done it without you!

– Jen and Adam

CLEC DSLAM maintenance

This Friday, at 12:01AM, we will be performing intrusive maintenance on one of our DSLAMs in San Francisco. This DSLAM serves Fusion and Flexlink ADSL2+ customers in the South Beach area. This work will cause an interruption of service for about 20 minutes while we replace a line card.

-Tim and Clay

DSL Aggregation Router Reload

This Wednesday, July 29 at 12:01 AM we will be performing maintenance reloads of two Redbacks that terminate traditional DSL service. This will affect all Stockton DSL subscribers, and some of our Sacramento DSL subscribers. Expected downtime is 5 minutes.

-Jared

Update: The two Redbacks have been reloaded without incident and are up and running normally.

News.sonic.net problems.

Update : The problem has been resolved, however new posts may be delayed for several hours as the system catches back up; we are actively working on a new monitor to detect this problem in the future. –Augie

We are currently receiving reports of customers unable to post to news.sonic.net; we are investigating and will update when the problem is resolved. –Augie

CLEC DSL Card Replacement

Friday, July 17th, between 12:01 and 12:45, we will be replacing DSL cards in Rohnert Park and Santa Rosa. These cards serve Flexlink and Fusion DSL in those areas. There will be a short amount of downtime associated with each card replacement. Expected downtime per card is about one minute.

-Clay

Web Cluster Upgrades

We’ve just completed replacing all of the older dual dual-core xeon servers that make up our load balanced webcluster with new dual quad-core xeon servers with 16GB of ram each.  The new servers are substantially faster than the old servers so some users may notice that their websites load faster and that their hosted applications are more responsive.