Update: Our tech arrived on site, repaired the equipment and restored connectivity.
Update: ETR is 7:00PM
An equipment failure is causing a loss of connectivity for customers in West Sacramento.  We are dispatching a tech to repair the issue.
-Michael
Update (1:15AM): Maintenance complete.
Beginning tonight, at midnight, we will be performing software upgrades on equipment serving Fusion/FlexLink customers in a number of north bay area cities including Petaluma, Cotati, Rohnert Park, Windsor, Sebastopol, Occidental, Guerneville, Healdsburg, Cloverdale, Ukiah, Mendocino, and Fort Bragg. Expected downtime is around 20 minutes for this operation.
Tonight, August 4, starting at 11:59pm, we will be performing maintenance on equipment serving a subset of Fusion and FlexLink subscribers in Healdsburg and San Francisco. Expected downtime is 15 minutes.
Update(12:31am): Maintenance complete
-Tomoc
Tonigt, at 11:59pm, we will be performing maintenance on our Fusion Fiber Voice services in the Brentwood and San Francisco areas.  The estimated maintenance window is 2 hours.  Customers may experience a  2-3 minute loss of voice services during the maintenance window.
-Network Engineering
Update: This work will be postponed till tomorrow night, 8/4/2016 at 11:59pm
Update: 1:09am 8/4/2016 – Maintenance is now complete
-Network Engineering
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and FlexLink customers in Mendocino and Fort Bragg. Expected downtime is less than 30 minutes.
-Michael
Tonight at 11:59pm we will preforming equipment upgrades for Fusion Fiber customers in Sebastopol.  Estimated time to complete the maintenance is around 2 hours.  Actual downtime for customers should be 15-20 minutes as the equipment reboots during the maintenance window.
-Network Engineering
Update: 12:57am – Maintenance is now complete
-Network Engineering
On 8/1/16 at 5:30pm Sonic will be closing to celebrate our 22nd birthday. Our 24×7 network operations team will still be on call for our Enterprise, dedicated circuit and colocation customers.
Tuesday we will return to our normal working hours.
-Michael and Support.
UPDATE: Maintenance complete.
Starting at 11:59pm SOC will be running system updates. The following services may experience brief interruptions:
Interruptions to individual services will be brief, and the Maintenance window is expected to last until 1am.
-Grant and SOC
On Wednesday, August 3rd at approximately 11:59 PM we will be performing upgrades on webmail.sonic.net. The upgrades will take approximately 30-45 minutes to complete during which time webmail will be unavailable. IMAP/POP/SMTP will not be affected and legacy-webmail can still be used during that time.
These are primarily maintenance fixes which include updating Roundcube to the latest version.
-SOC
Update: 2016/08/04 @ 12:22 AM
Maintenance has completed.
UPDATE (07/22/16 2:30PM): We have been dealing with a sporadic attack towards value hosting customers during the last two days. Value hosting services were restored at approximately 10PM last night. These attacks also affected colocation services, and NOC has taken steps to reduce the impact if another denial of service attack occurs.
UPDATE: NOC is currently blocking parked.sonic.net on our network edge, since this is the destination of the attack. This is resulting in reachability issue for customers with the value hosting service, and we are reviewing other options.
Our web cluster is currently experiencing a denial of service attack. Stability may fluctuate while Operation mitigates the attack.
SOC