Recently senders using a google.com address began receiving bounce messages when sending to sonic.net users. This was due to an erroneous configuration on our end, and the problem has been resolved.
SOC
Author: admin
Webcluster Outage.
Starting at 1:30 pm we experienced a service outage for a large segment of our shared hosting cluster. Services have been restored, and operations is investigating the cause of the issue.
Grant and SOC
Fusion Fiber Maintenance in Brentwood and San Francisco
Tonight starting at 11:59pm we will be conducting maintenance to equipment serving Fusion Fiber customers in the Brentwood and San Francisco areas. Â Estimated time of completion is ~2hr.
-Brandon
Update: Customers will experience a brief interruption in voice and data during this time as equipment has to be upgraded. Â Expected downtime is about 15 minutes.
Update: (1:45am) Maintenance is now complete
-Brandon
Santa Rosa – Fusion/FlexLink Intrusive Maintenance
Update: Maintenance complete.
Beginning tonight at midnight we will be performing software upgrades on devices providing Fusion and FlexLink services in the Santa Rosa area. Expected downtime is about 15 minutes for this operation.
Robbie
Sebastopol Fusion Fiber Maintenance
Tonight at 11:59pm we will be conducting maintenance on equipment serving Fusion Fiber customers in Sebastopol. Â Expected time for maintenance completion is 1 hour.
-Brandon
Update (12:33am) – Maintenance is now complete.
-Brandon
Northern California Telecom Maintenance
Tonight, July 7, starting at 11:59pm, we will be performing maintenance on core equipment in the Brentwood and San Rafael areas. Although end to end connectivity should not be affected, customers may experience a brief period of routing instability.
Update(3:10am): Maintenance complete
-Michael
Forestville – Fusion/FlexLink intrusive maintenance
Beginning tonight at midnight we will be performing software upgrades on devices providing Fusion and FlexLink services in the Forestville area. Expected downtime is about 15 minutes for this operation.
- Robbie
System Maintenance
UPDATE: Maintenance complete.
Starting at 11:59pm SOC will be running system updates. The following services may experience brief interruptions:
- Webmail
- Membertools
- Sonic.com website
- FTP service
Interruptions to individual services will be brief, and the Maintenance window is expected to last until 1am.
-Grant and SOC
Northern California Telecom Maintenance
Update (2:01AM): Maintenance complete
Tonight, June 30, starting at 11:59pm, we will be performing maintenance on core equipment in the Richmond, Hayward, and San Jose areas. Although end to end connectivity should not be affected, customers may experience a brief period of routing instability.
-Michael and Tomoc
Healdsburg – Fusion/FlexLink Intrusive Maintenance
Update (3:05 AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Healdsburg. Expected downtime for this operation can be up to 2 hours, but is typically under 30 minutes for most customers.
-Michael