Author: admin

Northern California Core Telecom Maintenance

Tonight, June 7, starting at 11:59pm, we will be performing maintenance on core equipment serving our Northern California telecom network. We do not anticipate any network disruption.

Update(1:51am): Maintenance complete

-Tomoc

San Rafael Outage

Currently we have a small subset of customers in San Rafael.  We are working with our cable vendor to get services restored.  We will update when we have more information on the nature of the outage.

-Brandon

update: (12:23pm) There was a cable cut between Petaluma and San Rafael.  Our cable vendor has cable on the way with replacement Fiber and is working to locate the exact area where the cut is.  No estimated ETR at this time until they can locate the exact spot of the cut.

update(4:08pm) Our cable vendor is out on site working on the issue but there is still no ETR at this time due to the size of the cut.

update(8:00pm) Another cable is being brought out to the affected area.  Still no ETR at this time.  It has been stated that the cause of the cable cut was an electrical fire.  We will update when we get more information.

update(11:00pm) The cable is in place and the splicing team is about ready to start splicing the 216 count Fiber cable.  No ETR still but they estimate to have one soon once splicing starts.

update(8:00am) Splicing has gone on all through the night and is still continuing.  No ETR officially though they expect hopefully to have things starting to come back up around late this afternoon.

update (12:05pm) ETR is now been stated somewhere around 3-4pm PST.

update(3:05pm) One of the Fiber paths has come up.  Some Customers in San Rafael that where affected should now have service.

update(4:25pm) The cable has been fully repaired, all service should be restored.

Northern California Core Telecom Maintenance

This Thursday, June 2, starting at 11:59pm, we will be performing maintenance on core equipment serving our telecom network. Customers may experience a brief period of routing instability while traffic shifts away from the affected equipment.

-Tomoc and Brandon

Update: 1:02am – This maintenance is now complete

-Brandon

Healdsburg – Fusion/FlexLink Intrusive Maintenance

Update(1:36AM): Maintenance complete.

Beginning tonight at midnight we will be making some core routing changes in the Healdsburg area. Users in the area will notice a short outage while some equipment is rebooted, along with shifts in traffic during this operation. We expect the actual maintenance window to be around 2 hours.

  • Robbie

San Jose – Fusion/Flexlink Outage

Update (4:00AM): All services have been restored.

At approximately 12:45AM this morning, we experienced an equipment issue causing a subset of Fusion and Flexlink customers in the San Jose area to be without service. We are dispatching a technician to resolve the issue and the ETR is currently 4:00AM.

-Michael

System Maintenance

Starting at 11:59pm SOC will be running system updates. The following services may experience brief interruptions:

  • Webmail
  • IMAP/POP3/SMTP
  • Customer MySQL databases
  • IPv6 tunnels
  • FTP
  • Membertools

Interruptions to individual services will be brief, and the Maintenance window is expected to last until 1am.

-Grant and SOC

Telecom Core Router Maintenance

Beginning tonight at midnight, we will be performing non-intrusive maintenance on core routing equipment serving our telecom network in Northern California. No customer impact is expected.

-Michael

Oakland – Fusion/FlexLink Intrusive Maintenance

Update(12:25AM): Maintenance complete.

Beginning tonight at midnight we will be performing software upgrades on equipment serving Fusion and FlexLink customers for a small portion of customers in Oakland. Expected downtime is around 15 minutes.

  • Robbie