Author: admin

Mon Jan 13 12:10:52 PST 2003 — We have added catch-all aliases to all remaining domains hosted on our servers that did not already have catch-all alias in place. This, and the modification of our member tools, should eliminate the mis-delivery of email associated with missing catch-all email aliases. -Kelsey and Russ

Sat Jan 11 18:06:51 PST 2003 — SSL Reboot. Our SSL server rebooted at 6pm this evening and didn’t start all services correctly. We manually started the services and fixed the config file which should have started them automatically. Our web mail and SSL customers were affected for about 8 minutes while we diagnosed the problem. The server is now back up and functioning. -Matt and Kavan

Sat Jan 11 03:10:37 PST 2003 — Night Operations Completed: The installation of the new shelves and disks onto our NetApp cluster was uneventful and took only a few minutes to complete. We didn’t fare so well with the SMS upgrade and have had to postpone its upgrade until next week at least due to unforeseen circumstances. We did not interrupt service to any ADSL or FRATM users. -Kelsey, John, Nathan and Zeke.

Fri Jan 10 10:01:00 PST 2003 — .INFO domain names can now be registered for one year. This is down from the two year minimum registration term previously imposed by the .INFO registry.

To find out more about registering domain names with Sonic.net, please visit our domain tool located at: sonic.sonic.net/members/domain_tool/ -Chuckc

Wed Jan 8 15:51:45 PST 2003 — Night Operations: Saturday the 11th, starting at 1:00AM we are going to perform some scheduled maintenance on our NetApp cluster to add additional storage capacity and upgrade the OS on our SMS 1800. Both of the NetApps have to be rebooted in the process of adding new disk shelves to the filers which will result in momentary outages for web, mail, shell and ftp services. Typically a NetApp is able to reboot in about a minute and we don’t expect any trouble from them. The SMS upgrade should take a bit longer as we will also be swapping a few cards out with our spare chassis (which has newer revision hardware) and upgrading to the latest ‘stable’ AOS release. We believe that this upgrade will resolve our periodic reboots as well as providing better features for management of the gear. While the SMS is being upgraded, all ADSL and FRATM customers will be off-line. This upgrade will not, however, affect BroadLink WDSL customers which are now terminated on their own SMS 500. -Kelsey, John, Nathan and Matt.

Mon Dec 30 14:40:26 PST 2002 — SMS Reboot: Our SMS 1800, which terminates all PacBell ADSL customers, just rebooted. It is already back online and properly serving customers. -Ops

Sat Dec 28 13:48:32 PST 2002 — Broadlink tower 2 down. Broadlink’s tower 2, located near the airport, is currently down. It was apparently marginal before failure. Jason from Broadlink hopes to have diagnostics complete within the next few minutes, from which we can develop an ETR. -Scott, John F., and Jason from Broadlink

Update Sat Dec 28 17:09:10 PST 2002: Broadlink discovered a waterlogged cable at the site. They replace the cable and resealed it. The tower came up at 3:42pm. -Scott and Jason from Broadlink

Fri Dec 27 11:36:12 PST 2002 — Bug fix in mail cluster. We have encountered and fixed a bug in our mail cluster which was intermittently causing SMTP sessions to be dropped. The issue was found in the DNS lookup libraries on our dual-processor mail servers. A work around has been put in place until our mail cluster is upgraded. -Russ

Fri Dec 27 10:27:02 PST 2002 — Broadlink Tower Outage: Power is out at one of Broadlink’s tower sites and their generator has run out of fuel. They are are currently en route with additional fuel and expect to have the tower back online between 12:00 and 1:00 PM. -Support

Update Fri Dec 27 12:46 – Power, and service has been restored. – Eli

Fri Dec 27 09:29:24 PST 2002 — Our UU.net T3 is currently off-line. We are in contact with their NOC and are working with them to bring it back on line as soon as possible. At this time we do not have an ETA. We will update the MOTD as soon as we have more information. -Kelsey and Nathan

Update: The UU.net T3 came back online just as we started to do testing with UU.net’s NOC. We will both be keeping a close eye on the circuit for the next few days to see if any other errors occur. We don’t believe that any customers should have noticed this outage as our other circuits were able to sustain the additional traffic load. -Kelsey and Nathan