Author: admin

Sun Dec 15 05:55:00 PST 2002 — Sebastopol POP trouble. We are experiencing problems with the Sebastopol POP affecting customer who dial 707-823-8812. We have a ticket open with Pac Bell and are working to get this resolved. Please remember that we have alternate dial-up numbers available at www.sonic.net/cgi-bin/pops.pl -Matt

Update: Sun Dec 15 11:12:26 PST 2002, Power outage in Sebastopol resolved. A long power outage in Sebastopol caused our POP to go off-line for a few hours this morning. Power has been restored and the POP is answering modem calls again.

Sat Dec 14 10:29:05 PST 2002 — Intermittent “connection refused” from mail.sonic.net. For a few minutes this morning, connections to mail.sonic.net were sometimes refused. By the time we had logged onto the boxes to correct the problem, the problem had gone away. Five servers in our mail cluster serve mail.sonic.net.

We are soon to deploy a new mail server architecture, which will ensure that mail.sonic.net always answers connections. -Scott and Matt

Sat Dec 14 17:38:47 PST 2002 — Sonic.net absorbs SBC-ASI DSL customers of DSL Designs. On Saturday December 7th, in an agreement between DSL Designs and Sonic.net, we have taken over the responsibility for serving the majority of DSL Designs SBC-ASI connected DSL customer base. DSL Designs will continue operations, serving Verizon connected customers.

Customers who migrate from DSL Designs to Sonic.net can have their email forwarded to avoid any loss of correspondence. Sonic.net staff will coordinate the email forwarding with the DSL Designs management as subscribers migrate. Many of the new customers are now online with us, and others are coming online in the first few days of next week. -Dane

Sat Dec 14 14:28:03 PST 2002 — Nokia Rooftop in Rohnert Park ‘R’ Section down. The T1 that serves Nokia Rooftop customers in Rohnert Park ‘R’ Section is down. A ticket has been opened with Pac Bell and we expect a reasonable repair in spite of the weather. -Matt

Update: Sat Dec 14 14:56:50 PST 2002, Power outage in Rohnert Park ‘M’ and ‘R’ Sections. After calling down to Rohnert Park, it was determined that the power is out in much of this area. We expect service to be restored when PG&E resolves the issue.

Fri Dec 13 15:47:09 PST 2002 — Our unix shell server, bolt.sonic.net is currently having problems, and the ops team is working on it. -Ops

Update: We’ve restored shell services on a standby server and will be investigating bolt’s failure. -Kelsey, Eli and John.

Fri Dec 13 14:53:26 PST 2002 — Last chance for pre-Christmas DSL installation. If you’re interested in obtaining new DSL service prior to Christmas, order today! We’re still offering free equipment for new customers, and the pricing starts at a total delivered cost of $49.95, just $31 more than a basic Sonic.net account.

You can order at: www.sonic.net/sales/dsl/pacbell/

If you are interested in giving DSL as a gift, phone our sales group at 707-522-1000 to make special arrangements.

SBC-ASI is scheduling installations for orders placed today for December 20th. We’ll make our best effort to get you a pre-Christmas installation date if you’ll get your order in by the end of the day today. Installation time-frame cannot be guaranteed by Sonic.net.

Thu Dec 12 12:37:38 PST 2002 — Vi upgraded on Bolt (shell.sonic.net). We have updated the vi/vim package on Bolt. This is a bugfix. -Kelsey and Scott

Thu Dec 12 12:35:30 PST 2002 — New mysql server program on Timber (sql.sonic.net). We have upgraded the mysqld on Timber. This was an urgent, unannounced upgrade to fix a security vulnerability. Downtime for the server was less than a minute. -Kelsey and Scott

Thu Dec 12 11:21:16 PST 2002 — Two of our name servers had been responding slowly to DNS request resulting in occasional failures and apparently slow interactive performance for some customers. They had not slowed down enough to trip an alert in our monitoring software. After it was brought to our attention, we took some brief traces to catch the failure and then restarted both of the servers. -Kelsey and Nathan

Wed Dec 11 12:17:44 PST 2002 — Mail Server Issues: A user just received a large mail bomb which temporarily impacted our mail servers. The mail bomb was quickly de-fanged and the mail servers have returned to normal. -Kelsey and Russ