Author: admin

Service Interruption – Santa Rosa

We are currently investigating a service affecting issue with some networking equipment located out of Santa Rosa. Fusion and FlexLink Customers in Santa Rosa may experience connectivity issues. No ETA yet. Keeping this thread posted as status arrives.

-Michael Tardif

 

-Update - Thu Jan 14 16:19:22 PST 2016
This issue has been resolved. If any further problems are experienced, please call.

Router Maintenance

Thursday, January 14, starting at 11:59pm, we will be performing router maintenance on core equipment in Palo Alto. Maintenance is expected to take around 30 minutes and should not cause any customer impact.

Update(1/14 11:42pm): Maintenance postponed

Update(1/18 10:26am): Maintenance has been rescheduled for 1/18 (today) at 11:59pm

-Tomoc

(Glendale) Emergency Router Maintenance

Update (12:35AM): This maintenance is complete.

Beginning tonight at midnight, I will be performing emergency maintenance on a router that serves Fusion and FlexLink customers in the Glendale area. Expected downtime is around 20 minutes.

  • Robbie

Router Maintenance

Tuesday, January 12, starting at 11:59pm, we will be performing router maintenance on core equipment in San Jose. Maintenance is expected to take around 30 minutes and should not cause any customer impact.

 

-Tomoc

System Maintenence

UPDATE: All work is complete.

 

Starting at 11:59pm we will be running updates on custemer facing and backend servers. The updates are expected to be complete by 2am. Durning this time there may be brief interuptions to the following services:

  • SMTP/POP3/IMAP
  • FTP
  • Membertools
  • IPv6 Tunnels

We will post an update when the work is complete.

Grant and SOC

(Northern California) Legacy DSL Maintenance

Update (1:40AM): This maintenance is now complete.

Beginning tonight at midnight we will be performing maintenance on equipment serving legacy DSL customers. This maintenance can last for a couple hours but actual downtime for any affected customers shouldn’t last for more than 30 minutes at a time.

  • Robbie

Non Intrusive Voice Maintenance

Tonight starting at midnight we will be conducting maintenance upgrades to core voice equipment. During this time people may experience transient issues with phone call completion, but the likelihood is rare.  We will update when the work is compete.  Estimated time of completion is 3am.

Thank you

Update: Maintenance is now complete, thanks

-Brandon

(Northern California) Legacy DSL Outage

Update (1:40AM): The failed hardware has been replaced and any affected customers should now be back online.

A portion of customers on our legacy DSL platform in northern California are currently offline due to what appears to be a hardware failure. We are investigating and will provide an update asap.

  • Robbie

(Oakland) Intrusive Network Maintenance

Update(12:40AM): This maintenance is now complete.

We will be performing maintenance on a router in the Oakland area tonight beginning around midnight until 1am. During this maintenance window there will be a disruption of service for the customers that are homed off this router lasting around 15 minutes.

  • Robbie