Author: admin

Mon Feb 12 10:14:41 PST 2001 — PacBell DSL customers who are on DSLAM 1 in Santa Rosa are experience moderate (10+%) packet loss. We’ve looked at our equipment and the source of the trouble doesn’t appear to be on our side. We suspect something is wrong with either the DSLAM or PacBell’s ATM network. We’re calling PacBell now to confirm the problem and get an ETA on it’s repair. -Dave, Dane & Kelsey

Mon Feb 12 20:35:54 PST 2001 — We’ve caught over 500 copies of the “Anna.Kournikova” virus today in our filters, which means that they didn’t get into the mailboxes of our customers. We also put online filtering for the “Snowhite” virus, and have been catching quite a few copies of that as well. As these things mutate fast, we’re always playing a bit of catch-up, so be mindful of the risks in opening unknown attachments you receive. We suggest using the Windows update feature to keep your Windows PC up to date; with the current updates and a good virus filter, you’ll have less chance of having problems. -Dane & Kelsey

Mon Feb 12 13:44:18 PST 2001 — New Virus. A new virus known as “Anna.Kournikova” or “VBS/SST@MM” is rapidly spreading through the wild. We have filtering in place now for both this virus and the “Snowhite” virus which has been floating around for some time. For more information take a look at NAI’s report at vil.nai.com/vil/virusSummary.asp?virus_k=99011 -Kelsey

Sat Feb 10 17:34:15 PST 2001 — The Redback SMS1800 which serves all Pacific Bell DSL, Broadlink WDSL, and some T1 customers has started exhibiting odd behavior. We have decided to reload the device — this will result in a couple of minutes worth of downtime. -Nathan, Eli and Dusty

Fri Feb 9 06:26:59 PST 2001 — We’re experiencing a denial of service (DOS) attack this AM, starting a bit after 5am. shell.sonic.net seems to be the primary target, and it’s been intermittently unavailable this AM. We’re keeping an eye on things and will report if the situation degrades. -Dane

Fri Feb 8 19:14:27 PST 2001 — The trouble with the 1003 dial group turned out to be a card in nas21 which had failed. It’s been reset, and we will swap it with spare hardware in the AM. All’s well. -Steve, Dane and Eli

Thu Feb 8 18:32:11 PST 2001 — We are experiencing intermittent “all circuits are busy” messages on our 522-1003 dialup group. We are currently working with Pacific Bell to get this issue resolved. -Steve

Wed Feb 7 16:55:31 PST 2001 — Some hours later, we’ve got the errant mail server back online, the others carried the load in the meantime. Early on, we disabled the host that was causing the problem so that it would not affect customers, and we’ve been working since then to isolate the trouble with that host. Kernel instability was initially blamed for the intermittent crashes, but after some hardware shuffling the host appears to be stable and is back online. Our cluster of four redundant mail servers minimizes customer impact, and today at 13:44hrs we simply had the bad luck of losing two at once, which caused temporary problems. No mail was lost during this period. -Eli, Kelsey

Wed Feb 7 13:44:04 PST 2001 — The mail server cluster is currently experiencing instability. This may result in intermittent problems getting to pop.sonic.net and mail.sonic.net – We are working as quickly as possible to resolve this. -Kelsey, Eli

Fri Feb 2 18:11:14 PST 2001 — We’ve been working on load balancing a bit, and this caused a brief pause in Internet traffic a few minutes ago. We’re done for the day, and will be working on this, mostly at night early next week. -Dane and Scott