Author: admin

Fri Jan 12 11:38:18 PST 2001 — Tsunami’s password database had become corrupt and lost a little over 1000 user’s passwords. I was able to restore from our tape backup which completed around 7:00 AM this morning. As a result about 50 passwords have been permanently lost. If you still cannot access your mailbox, please give support a call and we will reset your password. We will also be contacting the users whose passwords have been lost. I’ve also installed some new backup routines so in the event that the password database becomes corrupt again, we will have a more recent backup to work from. -Kelsey

Fri Jan 12 11:20:03 PST 2001 — Tsunami (mailbox.sonic.net) is having trouble authenticating some users. We are currently investigating the cause and should have the issue resolved shortly. -Kelsey

Thu Jan 11 18:43:24 PST 2001 — The Generator worked perfectly, and we ran Sonic.net on auxiliary power for over an hour. ISO has announced that the immediate crisis is resolved, we’ll be keeping an eye on their status page at www.caiso.com/awe/systemstatus.html for updates. – Dane, Russ, Kelsey, Scott and Nathan

Thu Jan 11 15:59:37 PST 2001 — We’ve been informed that PG&E and the ISO may have problems meeting utility demand late this afternoon and early this evening, and that there may be rolling blackouts. In anticipation of this, we’ve got a generator on it’s way here as part of our disaster recovery plan, and we expect to be running on diesel power in the next hour or two. We’ve got quite a lot of battery capacity, and an automatic transfer switch for the generator, so we don’t expect any service interruption. -Dane and Eli

Tue Jan 9 12:01:27 PST 2001 — A configuration error caused the SMS to reload its configuration. There was only a few minutes of downtime during which all DSL and some T1 customers lost connectivity. -Kelsey and Eli

Tue Jan 9 14:56:52 PST 2001 — Thursday, January 11th, at 11:59 p.m. BroadLink Communications will be doing scheduled maintenance that will affect service in Sonoma County. Downtime is expected to be approximately one hour. We apologize for any inconvenience this may cause. If you experience degraded service levels outside of this time frame please contact BroadLink support staff by emailing us at support@broadlink.com

Mon Jan 8 17:34:44 PST 2001 — We’re currently seeing some impact on our backbone connections, and we’re working to balance load. The T3 to UUNet is running a bit hot on the inbound, and the C&W link is running at less than 40% utilization. We’ve attempted to balance the load out a bit for better performance, but BGP just doesn’t give enough granularity to cure this trouble. We’re talking with UUNet right now about bumping the link speed up a bit to handle the load. -Dane and Scott

Fri Jan 5 11:20:31 PST 2001 — Our Redback SMS 1800, which terminates all DSL on our network just crashed. It’s back online now and DSL subscribers are currently rebinding now. We’re not sure why it crashed but we have a debugging dump which we’ll send to Redback for analysis. -Kelsey, Kevan and Chris.

Fri Jan 5 13:48:07 PST 2001 — The T1 providing service to our San Rafael pop (415-492-9867) was down for a short period of time. After rebooting the CSU/DSU the circuit is back up. -Steve

Fri Dec 29 11:37:09 PST 2000 — Update on Napa dialup issue. PacBell re-seated the switch module in the Napa CO in turn our Napa main pop is back up and running. – Steve