Author: Andrew Mayfield

Call Center Phone Issues

The Sonic call center phone system appears to be experiencing some issues. We are currently investigating the issue and working toward resolution. You may have some difficulty in reaching us via phone until this is resolved. Support is still available via text, email, and social media platforms.

Northern California – Legacy DSL Outage

UPDATE: 4:00pm – This issue has been resolved and the outage cleared. If you are still having service issues please reach out to our Support team for assistance.

A small subset of Legacy DSL customers in Northern California are currently without service following scheduled maintenance last night. Our engineers are currently investigating the issue and working toward resolution. We will provide updates here as we receive them.

System Maintenance in Albany

Tonight at 11:59pm we will be performing intrusive system maintenance on equipment providing Fusion Fiber service to a subset of folks in the Albany area. The maintenance window is 2 hours however we expect downtime to be less than 30 minutes.

Legacy DSL outage in the Bay Area

UPDATE 04/03/2020 11:04 am – The outage is now cleared and service restored.

A small subset of Legacy DSL customers are currently affected by a service outage due to hardware failure. Our engineers are working toward resolution though we have no estimated time of repair. We will update this post with further developments. Apologies to those of you impacted by this outage.

Service Outage in the Sacramento Area

2/14/2020 5:40PM – Sonic customers on our Legacy, Fusion, and Flexlink services in the Sacramento area are currently part of a known outage. Engineers are working to restore service, currently there is no ETA for resolution.

Legacy DSL Outage in the Sacramento Area

02/13/2020 2:35PM – The outage has been cleared and service restored. Please reach out to Sonic Support if you continue to have service issues.

02/13/2020 1:25PM – We are currently experiencing a Legacy DSL Outage in the Sacramento area. At this time there is no ETA on when the outage will be resolved but we are actively working toward resolution. We will provide updates here as the situation progresses.

Fiber Outage in Albany

Update 11/01/2019 10:51 – Our engineers have determined the source of the outage is some damaged Fiber infrastructure. We have a team in the field now to survey the damage and begin repairs.

10/31/2019 13:38 – A small subset of Fiber customers in Albany are without service due to an outage. Network engineers are actively troubleshooting the issue and working toward resolution. We will provide updates here as the situation progresses.

Santa Rosa Service Outage

There is currently an outage affecting IPBB customers in the Santa Rosa area. We are working toward resolving the issue and will provide updates as the situation progresses.

UPDATE: As of 11:30 am the outage has been cleared. All services should be restored, if you are still experiencing connectivity issues please contact Sonic Support.

San Francisco Fiber Maintenance

Tonight we will be performing maintenance affecting a small subset of customers on our Fiber infrastructure in The Sunset district of San Francisco. The maintenance will begin at 11:00pm and is expected to be complete by 6:00am tomorrow, 6/28.