Update(3:10AM): Maintenance is complete.
On Tuesday, 2/26/19 at 11:59 pm, we will be performing maintenance on network equipment serving the core of Sonic’s Network. We do not expect any outages during this maintenance, however it is possible that you may experience some very brief moments of route instability as the network converges. Our maintenance window will be 4 hours.
-Network Engineering
Tonight at 11:59pm we will performing emergency maintenance on a piece of network equipment in the Oakland area. A small subset of fusion and flexlink customers will be affected while we reboot a process on the device. Expected downtime is 5 minutes.
-Network Engineering
Update(12:10am) Maintenance is now complete.
This morning at 6:41am Sonic had subset of Fusion customers go down due to potential hardware failure in the LA area. We are dispatching immediately and will update when service has been restored. Estimated ETR is 2 hours.
-Network Engineering
Update(8:44am) ETR will need to be pushed out one more hour from now.
Update(9:00am) Service is now restored
Over the pass 24 hours we experienced 2 brief intervals of errors towards a piece of equipment serving a small subset of customers in the San Francisco area. We have identified the faulty equipment and it has been removed from production and we will dispatch for immediate replacement. The replacement of the equipment will cause no downtime.
-Network Engineering
Next Week, 12/4/2017 at midnight we will be upgrading equipment serving Fusion Fiber customers in the Brentwood area. Expected customer downtime is around 30 minutes while the equipment upgrades and reboots. The maintenance window will be 3 hours.
-Network Engineering
Update(1:11am) This maintenance is now complete
Next week, 12/5/2017 through 12/7/2017 starting at 11:59pm, Sonic will be upgrading equipment serving Fusion Fiber customers throughout the San Francisco area. Expected customer downtime is 30 minutes while the equipment reboots. The maintenance window will be 5 hours for each night.
-Network Engineering
Tonight on 11/15/2017 at 11:59PM, we will be upgrading equipment serving a subset of customers in the San Francisco area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours.
-Network Engineering
Update(3:47am) Maintenance is now complete
Tonight on 11/14/2017 at 11:59PM, we will be upgrading equipment serving a subset of customers in the San Francisco area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours.
-Network Engineering
Update(3:51am) Maintenance is now complete
Tonight, 11/14 at midnight we will be upgrading equipment serving Fusion Fiber customers in the Sebastopol area. Expected customer downtime is around 30 minutes while the equipment upgrades and reboots. The maintenance window will be 2.
-Network Engineering
Update(12:30am) Maintenance is now complete
Next week, 11/13/2017 through 11/16/2017 starting at 11:59pm, Sonic will be upgrading equipment serving Fusion Fiber customers throughout the Brentwood area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours for each night.
-Network Engineering
Update(11/15 3:49am) – upgrades to all locations in the Brentwood area are now complete.