Thursday, 11/7/2017 at 11:59PM, we will be upgrading equipment serving a subset of customers in the San Francisco area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours.
-Network Engineering
Update(4:02am) – Maintenance is now complete
This week, 11/7/2017 through 11/9/2017 starting at 11:59pm, Sonic will be upgrading equipment serving Fusion Fiber customers throughout the Brentwood area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours for each night.
-Network Engineering
Update (11/7): This Maintenance is being cancelled. We will upgrade Brentwood at a further date to be determined.
Tonight, 11/6/2017 at 11:59PM, we will be upgrading equipment serving a subset of customers in the Sebastopol and San Francisco areas. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours.
-Network Engineering
Update(4:16am) Maintenance is now complete
Thursday, 11/2/2017 at 11:59PM, we will be upgrading equipment serving a subset of customers in the Sebastopol area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours.
-Network Engineering
Update (2:48am) – Maintenance is now complete.
Tonight starting at midnight we will be performing maintenance on a small subset of Fusion and Flexlink customers served out of the San Francisco, Oakland, Mountain View areas. The maintenance window for this operation is 5 hours with expected customer downtime of 15-20 minutes while the equipment is being swapped out and rebooted.
– Network Engineering
Update – Maintenance was completed around 4am.
Tonight starting at midnight we will be performing maintenance on Fusion and Flexlink customers served out of the Fort Bragg and Mendocino areas. The maintenance window for this operation is 4 hours with expected customer downtime of 15-20 minutes while the equipment is being swapped out and rebooted.
– Network Engineering
Update – Maintenance was completed around 3:30am
Tonight starting at midnight, we will be performing maintenance on a subset of Fusion and Flexlink customers in the Rohnert Park area. Due to redundant Sonic infrastructure, the maintenance should be non-impactful, however it is possible that customers could experience minor packet loss for a very brief moment. The expected maintenance window will be 2 hours.
-Network Engineering
update(12:53am) Maintenance is now complete.
Update (12:49AM): Maintenance complete
Tonight at midnight, we will be rebooting a piece of equipment that will affect a very small subset of customers in the San Francisco area. Â Expected downtime is 10-15 minutes.
-Network Engineering
Update: The maintenance was complete at 12:30am
Starting tonight at midnight (9/7/2017), we will be performing maintenance affecting a very small subset of customers in the San Francisco area. Â The maintenance window is 1 hour with expected customer downtime of 30 minutes.
-Network Engineering
Update(12:45) – The maintenance window has been extended for another hour.
Update(1:56am) – Maintenance is now complete
-Brandon
A subset of customers in the northern California area may be experiencing issues with their DSL connection. Â We are working with our vendor to get the issue resolved. Â No ETR at this time.
-Brandon
update(2:08am) Service is no restored.