Author: Justin Guarino

Update: Maintenance complete.

This evening at 10pm we will be performing maintenance on our Commportal services. Any interruptions are expected to be brief, and this post will be updated once maintenance is complete.

-Sonic Operations

Update: Maintenance is complete for this evening, though an additional maintenance window is planned and will be announced later this week.

This evening at 10pm we will be performing maintenance on our Commportal services, and during this maintenance users may see interruptions. Maintenance is expected to be brief and we will update this post when it is complete.

-Sonic Operations

Update: Maintenance is complete.

This evening at 11:59pm the OpenVPN service at ovpn.sonic.net will be briefly interrupted for maintenance. Downtime is expected to last only a few minutes, and afterwards users may need to manually reconnect.

Thank you,

System Operations

Update: An issue that kept user directories from being mounted correctly has been resolved.

Update: Issues are still ongoing and being investigated.

This morning shell.sonic.net was briefly unreachable while instability issues were addressed. Shell sessions that were open were closed and the host was unavailable for a few minutes, but at this time it is back online and users are able to connect.

-System Operations

This morning we had to restart the OpenVPN instance running ovpn.sonic.net. The service should have only been unreachable briefly, and it is currently up and running. You may need to re-enter your credentials if your client has not already reconnected.

Thank you for your understanding,

System Operations

Tonight at 11:59 pm we will be performing updates to a range of systems, including mail, member tools, and ovpn.sonic.net.  There will be brief interruptions to these services as systems are rebooted.  We expect to conclude the maintenance within 1-2 hours.

Update 1:09am: Maintenance complete.

UPDATE: Complete

Tonight at 11:59pm we will be performing upgrades to various systems. Any interruption to services will be brief, and we expect to complete the maintenance within 1 hour.

-Sonic System Operations

Update: Maintenance completed at 12:05am

This evening we will bringing ovpn.sonic.net offline for a brief maintenance window starting at 11:59pm. The beta OpenVPN server at beta.vpn.sonic.net will remain up during this maintenance.

UPDATE: Maintenance complete

Starting at 11:59pm this evening, SOC will be running updates on multiple customer facing systems. Downtime should be limited, and affected services of particular note include:

• Open VPN
• Email
• Customer Websites
• Customer Databases
• Sonic.com
• Member Tools
• Webmail

This post will be updated when the maintenance is complete.

-SOC

UPDATE: Maintenance complete.

Starting at 11:59pm this evening, SOC will be running updates on multiple customer facing systems. The following services may experience brief outages during the maintenance window:

• VPN
• Webmail
• FTP
• Customer Databases
• Faxline
• Member Tools
• Forums
• Sonic.com
• Wiki
• Fusionbroadband.com

This post will be updated when the maintenance is complete.